Jeremy T. Email & Phone Number

Greater New York City Area

• Assisted in the formation of a DevOps group tasked with special projects to optimize our software stack• Assist Developers on daily basis to allow them to meet their productivity goals• Continued implementation of helper services and tools to meet departmental need• Shepherd creation of application from development stages into production on a per client basis• Manage daily deployments of code and maintenance of client environments for proper functionality of applicationExposure to such technologies as: - Nginx - Postgres - Ruby on Rails - Capistrano - Puppet - Docker - Vagrant

New York

• Develop tools for system monitoring and support • Test code rigorously and participate in code reviews • Maintain and upgrade the internal Continuous Integration System • Help troubleshoot performance problems, identifying and implementing solutions • Setup, deploy and manage Windows, Mac and Linux computers and Amazon Web Service VMs • Troubleshooting PC and Mac hardware and software • Manage Active Directory/Google Apps for Business users and groups and licenses• Provide technical support for end users' computers, printers and devices • Troubleshooting wired and wireless network issues • Assist developers in code sniffing for various bugs related to environments• Implement, Maintain, and Troubleshoot Linux, OSX and Windows desktop environments • Administrate Active Directory Domain roles and services• Troubleshoot and resolve issues with performance of web service • Setup White Label partners utilizing various platforms including Salesforce, Zuora, and Amazon Web Services • Configuration management utilizing SaltStack• Produce a more efficient workflow for the team though scripting of processes using shell scripts (Bash), PHP, and Python as applicable. • Troubleshooting system issues regarding problems with DNS, S3, and EC2 instances• Set up staging environments for developers, including configuration of Apache, Git, and Nginx• Create or updating SSL keys and signing certificates, purchasing and installation of SSL certificates

Brooklyn, Ny

• Assisted members over phone and through email in a desktop support role whenever members had issues with web portal• Handled high volume phone and email correspondence regarding discounts, webinars, and insurance benefits offered to 160,000 members• Consistently ranked at the top of the department in calls answered and member issues logged, investigated, and resolved• Created an automated process to reply to members with incomplete applications, substantially reducing response times• Attended company-sponsored networking events to answer questions about member benefits and programs

Bohemia, Long Island, New York Area

• Assisted System Administrator with server reboots, phone software upgrades, and various back end issues related to CSR computer applications • Processed a demanding volume of data and service requests for a national building services company with clients such as Cisco, Bank of America, Walmart, and United Healthcare• Consistently scored high on call metrics measuring issue resolution, accuracy, and response times • Created and wrote copy for the overseas call center staff’s training manual• Learned and utilized a variety of facilities maintenance and ticket tracking programs such as Work Oasis, Service Channel, Facilities Maintenance, Facility Source, and Corrigo• Generated invoices and purchase orders for technicians; ran daily and weekly reports on the status of service requests • Booked travel for technicians and administrators

Comptia A+ Certification, Information Technology

Bachelor Of Arts (B.A.), Cultural Studies/Critical Theory And Analysis

Education record