Jeremy T. Email & Phone Number

Greater New York City Area

• Assisted in the formation of a DevOps group tasked with special projects to optimize our software stack
• Assist Developers on daily basis to allow them to meet their productivity goals
• Continued implementation of helper services and tools to meet departmental need
• Shepherd creation of application from development stages into production on a per client basis
• Manage daily deployments of code and maintenance of client environments for proper functionality of applicationExposure to such technologies as: - Nginx - Postgres - Ruby on Rails - Capistrano - Puppet - Docker - Vagrant

New York

• Develop tools for system monitoring and support
• Test code rigorously and participate in code reviews
• Maintain and upgrade the internal Continuous Integration System
• Help troubleshoot performance problems, identifying and implementing solutions
• Setup, deploy and manage Windows, Mac and Linux computers and Amazon Web Service VMs
• Troubleshooting PC and Mac hardware and software

Brooklyn, NY

• Assisted members over phone and through email in a desktop support role whenever members had issues with web portal
• Handled high volume phone and email correspondence regarding discounts, webinars, and insurance benefits offered to 160,000 members
• Consistently ranked at the top of the department in calls answered and member issues logged, investigated, and resolved
• Created an automated process to reply to members with incomplete applications, substantially reducing response times
• Attended company-sponsored networking events to answer questions about member benefits and programs

Bohemia, Long Island, New York Area

• Assisted System Administrator with server reboots, phone software upgrades, and various back end issues related to CSR computer applications
• Processed a demanding volume of data and service requests for a national building services company with clients such as Cisco, Bank of America, Walmart, and United Healthcare
• Consistently scored high on call metrics measuring issue resolution, accuracy, and response times
• Created and wrote copy for the overseas call center staff’s training manual
• Learned and utilized a variety of facilities maintenance and ticket tracking programs such as Work Oasis, Service Channel, Facilities Maintenance, Facility Source, and Corrigo
• Generated invoices and purchase orders for technicians; ran daily and weekly reports on the status of service requests

Comptia A+ Certification, Information Technology

Bachelor Of Arts (B.A.), Cultural Studies/Critical Theory And Analysis

Education record