Jennifer Danis Email and Phone Number

Booked appointments all over Canada and the US, processed credit card payments, daily data entry, as well as written and verbal customer service in a high paced team environment. Provided orientation and job training for over 25 new hires while continuing ongoing immediate support to local and remote teammates. Created and maintained many learning resources and worked closely with management to ensure efficiency within the team in terms of operations and process. Completed auditor duties as well as additional tasks such as coaching, overrides. Ensured reliable coverage for reception as required.

Reviewed drug and alcohol testing forms for correctable or fatal flaws, data entry of donor information and testing details, as well as express test results. Assisted in ensuring appropriate turnaround times on lab based tests, provided support and guidance to collectors, call attendants and external clients. Collaborated with management in creating resource documents and "test your knowledge" materials.

Booked appointments for occupational drug and alcohol testing, independently in a team setting to provide exceptional service to ever growing list of clients through problem solving, decision making, critical thinking and good task organization skills. Performed drug and alcohol collections as well as acted as after-hours coordinator and also kept after hours manual up to date on managements behalf.