James Ashburn Email & Phone Number

North Sydney, New South Wales, Au

North Sydney, New South Wales, Au

Redwood City, Ca, Us

London, Gb

OSS Architect responsible for the BMC product suites: Remedy ITSM BMC Discovery BMC Atrium Orchestrator

North Sydney, New South Wales, Au

Ultimo, New South Wales, Au

• Managed operations for the launch of the Crypto Token Sale• Determined the AML (Anti-Money Laundering) and KYC (Know Your Customer) processes• Organized the coordination of various team members focused on the Token Sale• Reviewed and opined on legal and technical documents• Identified gaps and executed plans closing those gaps

Houston, Texas, Us

• Managed the Collaborative Value Reviews (Business Cases) for customers across A/NZ• Created BMC Perspectives (Business Marketing) for physical delivery to customers• Recorded, edited and delivered Executive Videos to customer accounts• Conducted training for all Account Managers and Presales in Value Engineering processes and skills• Interviewed customers and measured efficiency gaps• Developed and recommended remediation measure for identified gaps• Created detailed business cases for justification of software purchases

Houston, Texas, Us

• Led a team of 12 Solution Architects across Australia and New Zealand• Re-skilled and Cross-skilled team to enable additional flexibility and breadth of coverage, utilizing a new approach to accomplish the goals of the team• Successfully managed and delivered Proofs of Concept/Proofs of Value• Implemented new staff reporting and analysis model for A/NZ business unit• Managed direct budget, meeting or exceeding targets• Increased collaboration between Sales and Presales with direct customer engagement• Contributed to the team’s success in meeting record revenue targets

Houston, Texas, Us

• Managed existing strategic customer accounts as the TAM• Developed relationships with decision makers and influencers• Managed and delivered Proofs of Concept for customers in Cloud Lifecycle Management, Remedy Service Management, Discovery and other BMC products• Mentored new Account Managers and Product Specialists• Performed needs analyses with customers to determine product selection• Built and delivered solution presentations and new demo environments• Managed the technical side of sales calls and led product trials

Houston, Texas, Us

• BSM Cloud Architect• Created business cases based on customer information to determine payback on software• Guided Sales to expand sales in existing accounts • Managed Proof of Concepts and deep-level validation events• Delivered training classes for Cloud Lifecycle Management• Managed and delivered Proofs of Concept for customers in Cloud Lifecycle Management, Remedy Service Management, Discovery and other BMC products• Presented at the BMC Executive Briefing Center for key customers

Houston, Texas, Us

• Founding member of the Global Outsourcers and System Integrators team • Helped grow the Global Outsourcers and System Integrators revenue to $100M• Managed strategic customer accounts providing technical advice• Managed and delivered Proofs of Concept for customers in Remedy Service Management, Discovery and other BMC products• Provided Sales with information for expanding existing accounts • Developed relationships within customers at all levels; individual contributors to executives• Created and delivered a two-week training course for a consulting partner company• Mentored new Technical Account Managers• Performed needs analyses with customers to determine product selection• Held leadership role in ITIL framework as ITIL V2 Service Manager

• Worked with Remedy Customer Relationship Management product suite• Created and presented technical solution presentations• Built and delivered demonstration environments• Managed the technical side of sales calls• Wrote answers to RFPs/RFIs• Provided Sales and customers with domain expertise in CRM• Mentored new Presales Engineers and new Sales staff• Performed needs analyses with customers to determine product selection

London, United Kingdom , Gb

I came to work for Keane when they acquired FourthTier. I assisted in the sales and delivery of consulting services for SCOPUS and Siebel implementations, migrations and conversions.• Keane was a leading organisation in Scopus and Siebel implementations• Managed 15 consultants and 2 managers along with client personnel• Responsible for project success and timeline• Successfully completed tasks on time and to budget• Worked in Hong Kong to define and scope a new financial call centre• Transitioned two troubled projects into successful implementations

Consulting Delivery Manager for SCOPUS and Siebel implementations.• Managed 6 consultants along with client personnel• Responsible for project success and timeline• Led redevelopment effort for conversion of legacy systems• Successfully completed tasks on time and to budget• Grew a project from one to six consultants in the presence on 3 competitors

Dublin 2, Ie

• Led technical development efforts on Unix and mainframe platforms• Responsible for technical solution success• PeopleSoft Technical Team Lead for eight consultants• Led PeopleSoft desktop deployment for 2000+ users• Wrote many programs in COBOL, C and Unix shell script• Contributed to a successful team in delivering to customers• Accelerated software deployment by two weeks

Miami, Florida, Us

Ms Me, Mechanical Engineering

Bachelor Of Science (B.S.), Mechanical Engineering