Jay Dave Email & Phone Number

Regina, Saskatchewan, Canada

London Drugs is 100% Canadian-owned and is focused on local customer satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' over 79 stores employ more than 8000 staff dedicated to providing customers with a superior shopping experience.

Regina, Saskatchewan, Canada

• Communicate with customers through inbound calls related to billing, payments, existing and new services, promotional offers and upgrade/downgrade services.• Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on customer needs.• Take a consultative approach with customers who encounter problems with their service by taking ownership of the problem and the resolution.• Document customer needs, interactions and results in the appropriate tool or system, includingcreating additional requests if issues cannot be resolved in real-time.• Create a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service.

Ahmedabad, Gujarat, India

Worked as Service Delivery Manager (Service Center In- charge) at HP Service Center.• Promoted from Customer Service Engineer > Service Lead > Service Deliver Manager within three years.• Provided technical support for carry & Onsite customers in warranty and non-warranty criteria.• Troubleshoot software or hardware issues with laptops, tablets, and mobile devices.• Installed Software, modified, upgraded and repaired/replaced hardware and resolved h/w issues.• Supervised technical support across 6 district locations with a team of 50 employees.• Received up to 125-150 repair complaints and resolved them within a 24–48-hour window.• Monitored Engineer’s productivity, BFT parameters, engineer’s training, workforce management, and P&L analysis.• Reviewed daily call coordinator, CE, logistics, Front desk and all back-office staff and made proper reporting and documentation.• Performed hardware and software diagnosis and repaired and replaced parts of cell phones, tablets, and laptop motherboards chip level repair with appropriate tools.

Ahmedabad, Gujarat, India

Served Customers with a Wide Range of Product Lines and more than 10000 + Satisfied Customers.• Handled Sales + Service station as a team lead; attended to in-house complaint queries related to IT Products. Managed Networking LAN and WAN Projects along with supporting work providing a guideline to the team for the development and growth of the business.• Led 18 Person team and Managed Call Flow Responded to technical support needs of customers and provided base-level IT support to non-technical personnel within the business.