J. David Lantz Email & Phone Number

Atlanta, Georgia, United States

• Working with clients to fulfill their on-site infrastructure needs, including office and data center installs, decommissions, improvements, and troubleshooting at locations around North America• Designing, planning, and implementing technical projects to enhance the success of our team and clients by improving in-house infrastructure and testing capabilities• Improving resiliency and consistency of business operations by working with stakeholders to document critical technical… Show more • Working with clients to fulfill their on-site infrastructure needs, including office and data center installs, decommissions, improvements, and troubleshooting at locations around North America• Designing, planning, and implementing technical projects to enhance the success of our team and clients by improving in-house infrastructure and testing capabilities• Improving resiliency and consistency of business operations by working with stakeholders to document critical technical and operational processes Show less

Atlanta Metropolitan Area

• Install, configure, and troubleshoot SOHO networks and smart devices including IP cameras, thermostats, A/V, projectors, and printers in both residential and small business settings• Plan cable runs, pull network and A/V cables, terminate to patch panels, outlets and devices• Demonstrated a commitment to excellence and attention to detail through customer service, sales, marketing• Self-starter, great at working without direct oversight to ensure that tasks are… Show more • Install, configure, and troubleshoot SOHO networks and smart devices including IP cameras, thermostats, A/V, projectors, and printers in both residential and small business settings• Plan cable runs, pull network and A/V cables, terminate to patch panels, outlets and devices• Demonstrated a commitment to excellence and attention to detail through customer service, sales, marketing• Self-starter, great at working without direct oversight to ensure that tasks are completed on time in spite of shifting deadlines and priorities Show less

Austin, Texas (Remote)

• Started out on helpdesk/ticketing then advanced quickly to setting up sales and marketing automations, stack integration, and overseeing marketing, dev, and IT employees and contractors• Wrote scripts in PHP and JS to facilitate marketing activities, and oversaw front and back end development of sales funnels and other revenue critical web infrastructure• Handled help tickets escalated from customer service to troubleshoot account access and other technical issues• Ran… Show more • Started out on helpdesk/ticketing then advanced quickly to setting up sales and marketing automations, stack integration, and overseeing marketing, dev, and IT employees and contractors• Wrote scripts in PHP and JS to facilitate marketing activities, and oversaw front and back end development of sales funnels and other revenue critical web infrastructure• Handled help tickets escalated from customer service to troubleshoot account access and other technical issues• Ran daily standups and senior leadership meetings to keep them focused, on task, and on time Show less

Fort Collins, Colorado, United States

• Excelled in the fast-paced call center environment by providing excellent service, support to team members, and meeting strict regulatory compliance guidelines for medical billing and financial transactions (HIPAA, PCI DSS, etc.)• Consistently received high marks on quarterly random audits for compliance and quality of service• Took on shift lead responsibilities to help with difficult customer service situations and answer questions for junior employees

Bachelor Of Science (B.S.), Information Technology - Cybersecurity And Information Assurance

Activities and Societies: WGU Cyber Security Club Excellence Award for written assessment in "Legal Issues in Information Security".

Bachelor Of Arts (Ba), Analytic Philosophy

Activities and Societies: Study abroad in Dresden, Germany Dean's List Read, analyze, discuss, and write about complex concepts and ideas..