Results driven Customer Service and Operations Manager with experience in all aspects of business, operations and client experience management. I have strong experience with leading small and large teams, consistently exceeding customer expectations while driving revenue growth. My focus is on enhancing the operational and customer experience by cultivating loyal partnerships, providing superior leadership and follow through.Customer Service/Operations Managerjds311@sbcglobal.netFrom a business perspective I have an understanding of all aspects of operations and customer engagement and fulfillment, including, but not limited to; product knowledge, order entry, procurement, warehousing, inventory, pricing, promotions, shipping, return material authorizations, product replacement, customer and order follow through, product fill rate, issue resolution and service/productivity metrics.My core competencies include:Customer Experience ManagementOperations Management Account ManagementChange ManagementCompliance ManagementRisk ManagementProduct Recall ManagementService Profit Chain AnalysisFreight Management and AnalysisStaff Training and DevelopmentTelephone system platform administrationPlease contact me at jds311@sbcglobal.net or 203-581-3393 for any customer service/operations manager/customer experience manager positions TECHNICAL SKILLSMicrosoft Office SuiteAS/400, Infor and SAP SystemsEDI/AS2 Standards and ProtocolsEDI Raw Data InterpretationACD Telephone System Administration and Reporting
Listed skills include Crm, Cross Functional Team Leadership, Customer Service, Call Centers, and 31 others.