• Lead Technical Engineer for the Telecommunications department.• Design and implement the next generation SIP and VoIP based Telecommunication network.• Work with Vendors/Suppliers to procure equipment and services. Evaluates RFP (Requests for Proposals) for vendors to bid/submit to, as well evaluates incoming proposals.• Work with management to ensure products and projects come within budgetary requirements, as well as plan for future budgetary needs.• Work with the Infrastructure team for both Outside Cable and Inside Cable Plant design and repair.• Test and evaluate various products to be introduced into the University and Medical environment.• Monitor and troubleshoot UPS system around campus (Primarily Emerson/Liebert and Eaton/Powerware rack mount units).• Technical writer of articles used by internal employees and external end users for various products used in the enterprise.• Assist with the planning and implementation of a DAS (Distributed Antenna System).• Evaluate testing tools, platforms, and strategies to increase operational awareness and reduce downtime.• Work on MAC (Move, Adds, Changes) as the need arises. • Subject Matter Expert in the Following Areas: Avaya Communication Manager, Avaya Session Manager, SIP, Various Operating Systems, Opentext XM (Xmedius) Fax Solution, Opentext CXE (AVST) Voice Mail, VoIP Network Assessment Tests with NetIQ Vivinet Assessor, and the SpecraLink Pivot 87xx WiFi SIP Phones with the Configuration Management Server (SpectraLink CMS).• Implement and Maintain 3rd Party Devices on the Avaya Telecom Network, products includes: Polycom Trio, BiAMP Forte Room Conferencing Systems, AudioCodes Media Pack 1xx Series.

• Technical Lead and Subject Matter Expert for the Telecommunications department.• Design and implement the next generation SIP and VoIP based Telecommunication network.• Apart of a team that writes and evaluates RFP (Requests for Proposals) for vendors to bid/submit to, as well evaluates incoming proposals.• Works with management to ensure products and projects come within budgetary requirements, as well as plan for future budgetary needs.• Works with the Infrastructure team for both Outside Cable and Inside Cable Plant design and repair.• Test and evaluate various products to be introduced into the University and Medical environment.• Monitor and troubleshoot UPS system around campus (Primarily Emerson/Liebert and Eaton/Powerware rack mount units)• Act as liaison between vendors and the University for troubleshooting and implementation support.• Technical writer of articles used by internal employees and external end users for various products used in the enterprise.• Evaluate testing tools, platforms, and strategies to increase operational awareness and reduce downtime.• Subject Matter Expert on various Operating System platforms as well as applications used in the environment for monitoring and testing the Telecommunications environment (i.e. Splunk, What’s Up Gold, Prognosis, SAI Call Detail Recording, and other various platforms).• Subject Matter Expert on the VoIP Network Assessment testing platform NetIQ Vivinet Assessor.• Subject Matter Expert on SpectraLink Pivot 87xx Series WiFi SIP phones and the Configuration Management Server (CMS)

• Provide support for Legacy and converged voice/data telecommunication systems in the areas of pre- and post-sales, implementation, development and technology. This includes system administration of Avaya Call Processing software, the underlying Linux platform, validation of system design, and testing / resolution of maintenance issues.• Provide implementation and technical support for Session Initiation Protocol for Avaya product lines.• Proactively act as case manager for customer issues and provide quick resolutions to troubles affecting service.• Act as liaison between customers and the Software Development organization.• Technical writer of articles used by internal employees and external customers for troubleshooting Avaya Products.• Maintains, cost analysis/budgets, and orders parts/equipment for the Avaya Highlands Ranch Backbone Lab.• Subject Matter Expert on Linux integration with Avaya Call Processing software, including Quick Answer, and in-depth assistance with Linux-based application use and administration.• Subject Matter Expert on Avaya VoIP Microsoft Windows based applications, which include Avaya IP Agent, IP Softphone, Avaya Softconsole, and the Avaya One-X VoIP applications. Provides in-depth assistance in troubleshooting the Avaya VoIP applications and Microsoft Operating System and assists in developing and delivering training that will help fellow engineers and technicians identify possible problems and understand basic functionality with Avaya VoIP applications.

• Provided software and hardware consultation, administrative support and troubleshooting to customers, technicians and business partners in relation to company-branded telecommunication systems.• Acted as a peer mentor for fellow Systems Application Specialist technicians, providing guidance and assistance in troubleshooting as well as making sure that Avaya processes are followed.• Administered and performed troubleshooting on Intuity and Definity Audix voice messaging products and networking.• Assisted in implementing and maintaining the Avaya Global Technical Services labs in Colorado. Tasks included new product introduction, current product troubleshooting, inventory control, and off-site analysis of customer reported problems.

• Performed system upgrades and testing/diagnostics for various computer models, including Lightwave-branded products.• Provided implementation and technical support for customers’ local area networks, data hubs/switches, cable runs, servers, and other Ethernet-related devices.• Created and provided computer training for customers. Training included basic understanding of software, hardware, and troubleshooting of various manufacturers and vendors. Provided one-on-one training for first time users and provided training courses for businesses to offer their employees.• Worked with other co-owners to identify areas of revenue growth, create brand recognition and effectively market the Lightwave-branded product.

• Oversaw the day-to-day operations of the theater, including beverage and concession sales, ticket sales, and making sure the movies ran as scheduled.• Maintained the maintenance logs for the theater, which included projector maintenance, theater seat repair and concession equipment testing and repair. • Performed safety light inspections and fire alarm testing on a quarterly basis.• Insured weekly cash deposits were accurately accounted for and deposited.