Jasmyn Davis-Cooper Email & Phone Number

Documents help desk trouble reports accurately in ticket tracking system. Troubleshoots systems and network problems and diagnosed and solved hardware and software faults. Has developed overall awareness of company structure, business goals, and in-house applications. Identifies hardware and software issues from customers, and provides telephone and e-mail support. Technical skills include Microsoft Office Suite 2010, Windows (98, XP, Vista, 7, 10), MAC OS, computer hardware and software, troubleshooting, and re-imaging. Maintains high-level customer satisfaction while resolving complex technical issues.

Achieved Employee of the Month for excellent attitude, customer service skills, and commitment to the company. Promoted from a part-time employee to full time employee due to working and communicating with customers to satisfy their expectations. Documented charge backs to excel worksheets to keep organized. Decreased loss in product. Ensured a balanced cash register daily

Entered customer’s information onto the computer on a daily basis from worksheets to writing letters. Performed administrative duties: answering phones, filing papers, organizing customer’s folders. Scanned hundreds of Return Deposit Items on daily basis on V-SOFT software. Balanced cash letter of the scanned checks.

Bachelor Of Science (B.S.), Computer/Information Technology Administration And Management

Associate Of Science (A.S.), Computer/Information Technology Administration And Management