John Davy Email & Phone Number

Atlanta, Georgia, United States

Leverage Ninja One’s RMM tool for prompt access to client machines, bypassing the need for user involvement in IT support processes.Troubleshoot Microsoft Office 365 for over 90 end users, resolving issues across applications (OneDrive, Outlook, Teams), ensuring seamless productivity and user satisfaction.Provide customer service expertise, excelling in de-escalation, soothing, and efficient issue resolution to enhance customer satisfaction.Efficiently resolve technical issues related to Windows 10 and Windows 11 for end users, leveraging expertise in Windows updates, Remote Desktop, and Outlook PST files.

Atlanta, Georgia, United States

Utilize strong interpersonal and communication skills to effectively connect with students and provide support throughout the program.Provide one-on-one mentoring and guidance to students to help them overcome specific challenges and improve their Python coding skills.Review the basic concepts of databases and data structures to equip students with foundational software development knowledge.Instruct students on networking concepts including routers, firewalls, access points, and VPNs.

Atlanta, Ga

Reviewed tools for user/file management, process monitoring, and software installation, through the use of Linux’s terminal commands.Showed learners how business deployment of Windows over the network, saving time and money in the process.Demonstrated the use of Nmap for port scanning, host discovery, and network mapping.Integrated NIST SP 800-61 guidelines into cybersecurity curriculum, teaching practical incident response skills to students.CompTIA A+/Network+/Security+ certification instructor with multiple classes with a 100% student certification rate.Showcased basic troubleshooting best practices for PC and mobile device issues including common OS, malware, and security issues.

Marietta, Ga

• Improve upon a customer or associate's knowledge of various products.• Delivered the lowest computer department return rate by satisfying the customer need right the first time and by following up after the sale.• Delivered sales presentations that led to new business sales.• Developed skills in communication through conversations with customers, meetings with my supervisors and managers and studying varying sales techniques.• Improved skills in research and computer repair through studying of computer hardware such as Dell, HP, Acer, Toshiba, and various other brands.

Atlanta

• Prepared and completed medium volume Federal and State client tax returns, including 1120, 1120s, 1065 1040 & 1041.• Researched various tax issues to ensure compliance with Federal and State revenue agencies.• Analyzed client provided work papers to substantiate income, deduction, and tax positions items taken on Federal form 1120 and accompanying required Federal forms.• Calculated quarterly estimates and extensions.• Coordinated with various IT departments (Help Desk, Desktop Support, etc...) to resolve escalated tickets and ensure data integrity.• Conducted weekly training opportunities with co-department engineers to increase overall productivity.