As the Branch Manager for Right Room, my role was to oversee the day-to-day operations of the agency and ensure that we provide exceptional service to our clients. Some of my key responsibilities included:- Leading and managing a team of letting agents and support staff- Setting and achieving sales targets and KPIs- Developing and implementing marketing strategies to attract new clients and promote our services- Building and maintaining strong relationships with landlords… Show more As the Branch Manager for Right Room, my role was to oversee the day-to-day operations of the agency and ensure that we provide exceptional service to our clients. Some of my key responsibilities included:- Leading and managing a team of letting agents and support staff- Setting and achieving sales targets and KPIs- Developing and implementing marketing strategies to attract new clients and promote our services- Building and maintaining strong relationships with landlords and tenants- Ensuring compliance with relevant legislation and regulations- Conducting property viewings and negotiating tenancy agreements- Managing property maintenance and repairs- Handling customer complaints and resolving issues in a timely manner- Conducting regular performance reviews and providing training and development opportunities to staffAt Right Room, we were committed to providing a seamless and stress-free experience for our clients. We understood that finding the right room and compatible flatmates can be a challenging task, especially for professionals new to London. Therefore, we worked tirelessly to ensure that our clients felt supported and well-informed throughout the entire process. Our goal was to make the room rental experience as easy and enjoyable as possible, and we took great pride in achieving that. Show less

As the Head of the Corporate Department at London Residential, my main responsibility was to identify and evaluate potential corporate tenants for landlords who were interested in exploring the lucrative corporate market. This included a wide range of properties, from single studio apartments to entire developments.In order to excel in this role, I established strong and long-lasting relationships with some of the biggest corporate tenants in London, ensuring that we maintained… Show more As the Head of the Corporate Department at London Residential, my main responsibility was to identify and evaluate potential corporate tenants for landlords who were interested in exploring the lucrative corporate market. This included a wide range of properties, from single studio apartments to entire developments.In order to excel in this role, I established strong and long-lasting relationships with some of the biggest corporate tenants in London, ensuring that we maintained high-quality tenants and maximised rental returns for our clients. In addition, I focused on working with investors in specific market sectors such as HMO, serviced apartments, and corporate relocation for industries such as medical/pharmaceuticals, finance, IT, and services.My notable achievements during this role included securing a record-breaking £90,000 fee for one tenancy, consistently meeting quarterly targets, expanding the area we covered to include Zone 1-4 and select areas outside of London, doubling our book of retained corporate partners to over 100, and overseeing a necessary and successful change in how corporate and residential stock was allocated, aimed at increasing productivity and competition.Overall, my time in the Corporate Department at London Residential allowed me to develop my skills in property management, business development, and stakeholder management, and I am proud of the contributions I made to the success of the company. Show less

I had the privilege of joining London Residential, a family-owned agency that has been operating in the heart of Camden, London for over 20 years. London Residential specialises in buy-to-let investments and HMO opportunities in Zone 1 and select areas of Zone 2. As a Senior Sales Negotiator, my role was extensive, and I was responsible for a wide range of activities, including:- Qualifying prospective buyers by obtaining AIPs, proof of funds, conducting chain checks, and soliciting… Show more I had the privilege of joining London Residential, a family-owned agency that has been operating in the heart of Camden, London for over 20 years. London Residential specialises in buy-to-let investments and HMO opportunities in Zone 1 and select areas of Zone 2. As a Senior Sales Negotiator, my role was extensive, and I was responsible for a wide range of activities, including:- Qualifying prospective buyers by obtaining AIPs, proof of funds, conducting chain checks, and soliciting interest- Arranging single or bulk viewings with buyers and landlords- Providing landlords with productive verbal and written feedback, along with daily statistical analysis- Generating offers from serious and suitable buyers and discussing them with the Sales Manager and Sales Director- Presenting offers to landlords and handling any subsequent negotiations between parties- Overseeing the sale from start to finish, including managing solicitors on both the client and buyer's side, monitoring mortgage applications, searches, surveys, and liaising with Property Management, if applicable.- Cross-selling products such as mortgage brokers, removals, furnishings, and remedial repairs.- Producing reports, brochures, promotional materials, and other written content.During my tenure at London Residential, I also took the opportunity to become NAEA qualified. This qualification provided me with additional knowledge and skills in the industry, which I could use to provide the best service possible to our clients.Working at London Residential was a challenging and rewarding experience. The fast-paced environment allowed me to develop a wide range of skills, including negotiation, communication, and project management. I'm grateful for the opportunity and look forward to utilising my skills in future roles. Show less

I had the incredible opportunity to join LighterLife as a Project Manager during a time of significant business model transition. With the company shifting to include both Company Owned centres and 250+ Franchisees, I was offered a pivotal role in ensuring the viability and successful rollout of this new approach.As Project Manager - Company Owned Operations, I oversaw a wide range of responsibilities, including agreeing project objectives, representing the client's interests, using… Show more I had the incredible opportunity to join LighterLife as a Project Manager during a time of significant business model transition. With the company shifting to include both Company Owned centres and 250+ Franchisees, I was offered a pivotal role in ensuring the viability and successful rollout of this new approach.As Project Manager - Company Owned Operations, I oversaw a wide range of responsibilities, including agreeing project objectives, representing the client's interests, using KPIs to provide independent advice on project management, and organising various professional stakeholders. I conducted risk assessments, performed site visits for stock takes, performance reviews, and marketing, and ensured that all project aims were met on time and within budget, while also maintaining quality standards.To achieve these objectives, I utilised the latest IT tools to track progress and keep team members accountable. I recruited specialists and sub-contractors and monitored their work to ensure guidelines were met. I was also responsible for accounting, costing, billing, and budget reviews and reconciliations. In addition, I fostered cross-departmental team building and created an environment of positive drive.My team and I worked at "LighterLife Speed," and within the first six months of my contract, we successfully opened the company's 26th centre. Over half of these centres broke even or exceeded their projected sales objectives within just three months of opening.This project was a testament to what can be accomplished with the right personnel and management. I am honoured to have played a fundamental role in its success and am empowered by the experience to tackle future challenges with confidence. Show less

My tenure as Facilities Manager at First Quench Retailing Ltd provided me with invaluable experience that later proved invaluable in my work in the estate agency industry.Managing the contracts and ensuring the efficient running of the company's facilities required me to be meticulous and detail-oriented, skills that were transferable to my later role in estate agency. Additionally, leading a team of staff members with diverse backgrounds taught me how to effectively communicate with… Show more My tenure as Facilities Manager at First Quench Retailing Ltd provided me with invaluable experience that later proved invaluable in my work in the estate agency industry.Managing the contracts and ensuring the efficient running of the company's facilities required me to be meticulous and detail-oriented, skills that were transferable to my later role in estate agency. Additionally, leading a team of staff members with diverse backgrounds taught me how to effectively communicate with people from all walks of life, an essential skill in the customer-facing environment of estate agency.Moreover, working at a company undergoing administration and eventual closure honed my adaptability, resourcefulness, and resilience, all of which were critical qualities in a fast-paced, dynamic industry like estate agency.Overall, my experience as a Facilities Manager at First Quench Retailing Ltd not only enabled me to develop a range of practical skills, but also shaped my approach to professional challenges and cemented my passion for working in an industry that focuses on improving people's lives through quality service. Show less

During my apprenticeship at St Albans City and District Council, I gained valuable experience in the public sector of local government. As a Customer Services representative, I worked as part of a team responsible for addressing residents' complaints and ensuring they were directed to the appropriate departments. Through this role, I learned how to manage delicate workplace dynamics and develop key skills that would prove crucial for my future success.In addition to my work in customer… Show more During my apprenticeship at St Albans City and District Council, I gained valuable experience in the public sector of local government. As a Customer Services representative, I worked as part of a team responsible for addressing residents' complaints and ensuring they were directed to the appropriate departments. Through this role, I learned how to manage delicate workplace dynamics and develop key skills that would prove crucial for my future success.In addition to my work in customer service, I also had the opportunity to join a team focused on preventing fly tipping throughout the district. Using a combination of CCTV and increased security measures in identified fly tipping hotspots, our efforts were highly successful. Throughout my time with the council, I discovered my ability to de-escalate tense situations and provide reassurance to residents while also driving positive outcomes for my employer. Show less