Customer Service And Operations Lead
CurrentLeading the Customer Service and Operations Team. The key focus of our team is to go above and beyond for our guests and deliver unprecedented levels of customer service.Being the first point of contact for guests. Supporting them with any queries that they may have. Delivering an exceptional customer service experience for all our guests. Liaising with other departments to ensure problems are resolved efficiently. Being responsible for the content moderation team… Show more Leading the Customer Service and Operations Team. The key focus of our team is to go above and beyond for our guests and deliver unprecedented levels of customer service.Being the first point of contact for guests. Supporting them with any queries that they may have. Delivering an exceptional customer service experience for all our guests. Liaising with other departments to ensure problems are resolved efficiently. Being responsible for the content moderation team. Training and supporting other members of the Customer Service and Operations Team. Conducting employee reviews and monthly 1-to-1 sessions. Leading projects as needed to ensure the quality of the product. Helping create and refine due diligence policy and process. Working as part of the senior leadership team to ensure clear communications between departments. Show less
