Jennifer Benton Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

In addition to handling multifaceted and often complex customer inquiries for over 100 healthcare and hospitality accounts and four account executives, wrote SOPs and other instructional materials to ensure the company provided excellent servicing and customer care.• Served as the single point of contact for over 100 accounts to handle customer product inventory, ordering and delivery issues, and quotes and pricing concerns.• Content editor, reviewed and corrected department… Show more In addition to handling multifaceted and often complex customer inquiries for over 100 healthcare and hospitality accounts and four account executives, wrote SOPs and other instructional materials to ensure the company provided excellent servicing and customer care.• Served as the single point of contact for over 100 accounts to handle customer product inventory, ordering and delivery issues, and quotes and pricing concerns.• Content editor, reviewed and corrected department communications as well as process and instructional materials.• Reviewed vendor-supplied product documentation and researched contract product requirements for healthcare & hospitality accounts.• New customer launch project manager.• Created pricing reports, researched products, requested special orders, equipment quotes, and credits, maintained order guides and shopping lists, and handled other requests to fully support account executives and customer needs. • Managed all inventory aspects for customer products, including new menu items and limited-time-only products. • Provided solutions for distribution of slow-moving and obsolete inventory, saving the company thousands of dollars in inventory shrink. • Created market basket and pricing analysis to show potential customers cost savings, which helped generate new business and grow the company’s customer base.• Reviewed product utilization reports to ensure customer was using contracted products in order to save money and suggested better product options if needed.• Executed timeline and event schedule for new customer launch.• Coordinated with Procurement Department on new item requests, special orders, and inventory flow.• Collaborated with Transportation Department on delivery windows, routing, and other distribution issues for healthcare and hospitality accounts. Show less

Dallas/Fort Worth Area

Wrote instructional materials to boost employee servicing excellence and customer care skills. Developed and maintained contract coordinator training materials, including SOPs, step-by-step job-aids, and other training documentation for multiple divisions in the Southwest and West Regions. Developed legal documentation for contract agreements and addendums, including pricing rationale, incentives, and delivery requirements. Managed all aspects of the contract process for over 200 contracts… Show more Wrote instructional materials to boost employee servicing excellence and customer care skills. Developed and maintained contract coordinator training materials, including SOPs, step-by-step job-aids, and other training documentation for multiple divisions in the Southwest and West Regions. Developed legal documentation for contract agreements and addendums, including pricing rationale, incentives, and delivery requirements. Managed all aspects of the contract process for over 200 contracts, which resulted in 68% of total sales; 46% of those contract sales were from contract agreements completely managed at the local level. Developed and implemented sales training program, acting as instructor and Subject Matter Expert (SME) for various in-house sales and data tools, including PRIME and CASIS.•Content editor, reviewed and corrected department communications as well as process and instructional materials.•Reviewed and evaluated contract language for technical and legal accuracy for Dallas and other divisions. •Established best practice and training programs for newly-hired contract coordinators to streamline training process.•Provided requirements for and piloted new incentive web based program. •Trained new contract coordinators at other divisions and provided ongoing technical and training assistance.•Created training manual for new territory managers on contract department procedures.•Coordinated and collaborated with Regional Contract Manager to provide training and upskilling to contract coordinators and other divisional employees.•Conducted weekly contract department training conference calls.•Executed and input all contract pricing and other specifications according to signed agreement. •Mitigated risk by monitoring and auditing implemented contracts for pricing, incentives, and other requirements according to negotiated agreement and correcting all errors found immediately. Show less

Technical Writing, Continuing Education, 4.0

Education record

Graduate Marketing Certification

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication, 3.57 Gpa

Activities and Societies: School of Honors; Residence Hall Association Graduated with a degree in Communication and Journalism.

Education record