Jacques Bertrand Email & Phone Number

Gatineau, Qc, Ca

Gatineau, Quebec, Canada

The Senior Director (EX-02), Case Management Centre of Excellence is responsible for ensuringDepartmental and/or Branch oversight and coordination of all phases of designated project portfolios;leads the development and implementation of policy and/or program frameworks within Departmentaland overarching Government of Canada (GoC) governance policy to improve strategic direction andcoordination of activities related to the designated project portfolios; plans for, manages, and… Show more The Senior Director (EX-02), Case Management Centre of Excellence is responsible for ensuringDepartmental and/or Branch oversight and coordination of all phases of designated project portfolios;leads the development and implementation of policy and/or program frameworks within Departmentaland overarching Government of Canada (GoC) governance policy to improve strategic direction andcoordination of activities related to the designated project portfolios; plans for, manages, and guides theprovision of proactive and strategic support services to senior government officials to assist them inoptimal management of policy and/or program issues and situations related to the portfolio;participates in the development of overarching program and policy initiatives and frameworks; ensuresthe effectiveness of accountability frameworks, including performance reporting; monitors or facilitatesadvocacy and consultative activities which are essential to and promote the acceptance ofpolicy/program file management. The incumbent is responsible for overseeing risk management,stakeholder engagement, corporate governance, human resources (HR) management and soundfinancial resource management to provide consistent and aligned direction to the portfolio to whichthey are delegated, and to effectively and efficiently promote and advance priorities and decisions. Show less

Greater Ottawa Metropolitan Area

As the Director (IT-05/EX-01) of GCcase Program Management within the Digital Services Branch (DSB) at Public Services and Procurement Canada (PSPC), I provide strategic leadership to shape the future of the GCcase initiative. My role is integral to the success of the program, overseeing multiple teams, each with distinct but interconnected responsibilities.I am actively engaged in stakeholder management. Building and maintaining strong relationships with internal and external… Show more As the Director (IT-05/EX-01) of GCcase Program Management within the Digital Services Branch (DSB) at Public Services and Procurement Canada (PSPC), I provide strategic leadership to shape the future of the GCcase initiative. My role is integral to the success of the program, overseeing multiple teams, each with distinct but interconnected responsibilities.I am actively engaged in stakeholder management. Building and maintaining strong relationships with internal and external stakeholders, including various government departments, is crucial. This engagement allows us to gather valuable feedback, understand the specific needs of our users, and promote the adoption of GCcase throughout the government.Furthermore, effective budget management is a core aspect of my role. I ensure that the budget allocated to the GCcase program is optimally utilized, with resources allocated strategically to achieve our objectives efficiently.Tracking and measuring performance is a continuous endeavour. I define and monitor key performance indicators (KPIs) to gauge the success and impact of the GCcase program. These data-driven insights inform our decision-making process, enabling us to make informed choices and improvements.Finally, ensuring compliance with government policies, regulations, and security standards is paramount. I am dedicated to implementing robust cybersecurity measures to protect sensitive data and maintain the program's integrity.Overall, my role as Director of GCcase Program Management is multifaceted, requiring a comprehensive understanding of program management, product development, technical infrastructure, stakeholder engagement, budget management, and compliance. By fostering a culture of collaboration and innovation within my teams, I am committed to advancing the GCcase program to better serve the evolving needs of government departments and contribute to the mission of PSPC. Show less

Greater Ottawa Metropolitan Area

As the Manager (IT-04) of Product Portfolio Management within the Digital Services Branch (DSB) at Public Services and Procurement Canada (PSPC), my primary responsibility is to oversee and optimize our product portfolio of 360 applications. I align this portfolio with PSPC's strategic goals and ensure the effective delivery of digital solutions. In my role, I lead a team of product managers, providing guidance, mentorship, and fostering a culture of innovation and excellence in product… Show more As the Manager (IT-04) of Product Portfolio Management within the Digital Services Branch (DSB) at Public Services and Procurement Canada (PSPC), my primary responsibility is to oversee and optimize our product portfolio of 360 applications. I align this portfolio with PSPC's strategic goals and ensure the effective delivery of digital solutions. In my role, I lead a team of product managers, providing guidance, mentorship, and fostering a culture of innovation and excellence in product management.I manage the entire product lifecycle, from ideation and development to maintenance and retirement, using best practices to ensure efficiency and effectiveness. Collaboration with internal and external stakeholders is a core aspect of my work, as I gather feedback, prioritize product features, and ensure that our product roadmaps evolve to meet user needs.Resource allocation is a crucial task. I allocate resources effectively across product teams to ensure projects are delivered on time and within budget. Key performance indicators (KPIs) and metrics are essential for measuring product portfolio performance, and I use data-driven insights to drive continuous improvement.Identifying and mitigating potential risks and issues within the product portfolio is part of my role, as is managing the budget associated with our product portfolio. I optimize resource allocation to maximize return on investment while ensuring governance and compliance with government policies, regulations, and security standards. Show less

Gatineau, Quebec, Canada

As the Partners Relations Manager (IT-04) at Public Services and Procurement Canada (PSPC), my role is pivotal in fostering collaboration and effective communication between the Real Property Services Branch (RPS) and its partners. I play a central role in managing the investment and IT plan of RPSB while also undertaking various related duties associated with managing and providing IT services. This includes developing and maintaining strong relationships with internal and external partners… Show more As the Partners Relations Manager (IT-04) at Public Services and Procurement Canada (PSPC), my role is pivotal in fostering collaboration and effective communication between the Real Property Services Branch (RPS) and its partners. I play a central role in managing the investment and IT plan of RPSB while also undertaking various related duties associated with managing and providing IT services. This includes developing and maintaining strong relationships with internal and external partners, leading the development and execution of RPSB's investment plan, implementing and overseeing IT governance processes, collaborating closely with stakeholders to gather requirements and prioritize IT solutions, defining and monitoring key performance indicators (KPIs), managing relationships with IT vendors and service providers, overseeing IT service delivery, and identifying and mitigating IT-related risks. My goal is to ensure that IT initiatives align with RPSB's strategic objectives, are delivered effectively, and provide value to the branch and its partners. Show less

Gatineau, Québec

As Manager (substantive CS-04) of the group responsible of business intake, application development and project management, Mr Bertrand lead and managed all aspects of IM\IT (finance, staff, project) which relate to business solutions. Working in cooperation with the IM\IT Operations, Lead and managed the group which work on the day-to-day maintenance of the applications (case management, document management, web applications and others) for the CTA. Responsibilities included: -… Show more As Manager (substantive CS-04) of the group responsible of business intake, application development and project management, Mr Bertrand lead and managed all aspects of IM\IT (finance, staff, project) which relate to business solutions. Working in cooperation with the IM\IT Operations, Lead and managed the group which work on the day-to-day maintenance of the applications (case management, document management, web applications and others) for the CTA. Responsibilities included: - Managing employees and contractors on multiple projects (CRM, Web and Development projects) with industry standard project management methodologies and all operational app development;- Devising, propose and implement strategies for planification and development of the various systems to ensure proper services for all programmes, which cater to the various branches of the CTA;- Forecasting budgets (Salary and O&M) for reporting periods, ensuring the proper planification and timely allocation of resources and talent for the various IM\IT initiatives; - Prioritizing business intake and helped the Director’s office with the prioritization of projects and align with the Agency priorities;- Delivering presentation to executive-level EC members to present on various subject to brief on strategy where analysis was conducted, multiple options presented and proposed solutions in a context of evaluating business value, cost and other factors;- Initiating new development methodologies to gain efficiencies and ensure better collaboration between employees within their respective role and functions;- Coordinating new systems development and coordinate with IS and ATIP for proper assessments and GoC governance;- Helping the development of policies and governance for a project management framework- Helping employees plan and develop their careers through training initiatives and enable their success with the necessary tools. Show less

Ottawa, Canada Area

- Manage all facets of professional services and project delivery; overseeing multiple projects simultaneously;- manage projects with strict budgetary constraints and delivery in NFP organizations; - Engage and direct teams of up to 10 team members, on multiple projects at once, handling a budgetary portfolio of over 2.6 M$; - provide business and technical strategy, solve complex organizational and process lacks within companies; - provide objective objective advice on… Show more - Manage all facets of professional services and project delivery; overseeing multiple projects simultaneously;- manage projects with strict budgetary constraints and delivery in NFP organizations; - Engage and direct teams of up to 10 team members, on multiple projects at once, handling a budgetary portfolio of over 2.6 M$; - provide business and technical strategy, solve complex organizational and process lacks within companies; - provide objective objective advice on developing systems and skills needed for business objectives; - conduct analysis, carry out research and collect data to understand the organisation interviewing the client's employees, management team and other stakeholders;- running focus groups and facilitating workshops;- preparing business proposals and presentations; - identifying issues and forming hypotheses and solutions;- presenting findings and recommendations to clients;- implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out;- leading and managing those within the team, including analysts;- liaising with the client to keep them informed of progress and to make relevant decisions. Show less

Ottawa, Canada Area

- Manage projects and deliverables, including all facets of professional services; - Accountable for business development in the National Capital Regions; - Engage customers and provide vision and strategy and provide solutions; - Assist and drive sales in order to expand the market and provide a solution-based offering;- Counsel executives in planning, implementations and budget of projects in the IT/IM/IS industry.

Ottawa, Canada Area

Responsible for the overall management and delivery of the implementation project. Work as a team member along with the Technical Architect and Systems Analyst and has the overall responsibility to drive the completed project for the customer.- Serve as the main point of contact in client relationships and communications- Manage the budget, timeline, resources, scope, change requests, status report and sales interface- Drive process flow analysis and process redesign along with… Show more Responsible for the overall management and delivery of the implementation project. Work as a team member along with the Technical Architect and Systems Analyst and has the overall responsibility to drive the completed project for the customer.- Serve as the main point of contact in client relationships and communications- Manage the budget, timeline, resources, scope, change requests, status report and sales interface- Drive process flow analysis and process redesign along with the Solutions Architect- Produce a detailed project plan to match customer requirements- Document and gain approval for customer requirements definition- Participate in completion and implementation solution documentation- Participate in pre-sales development efforts as needed- Participate in training design, documentation and delivery efforts in concert with the Technical Architect and other project team members- Participate in internal projects as required Show less

Ottawa, Canada Area

- Provide expert advice on building and designing solutions using the Adobe LiveCycle platform and engaging customers to provide assistance in solving complex problems around Business Process Automation (BPA).- Develop applications with LiveCycle Enterprise Suite to solve complex business problems in complex environments, providing deliverables on a fixed cost and time schedule, ensuring the success of customer in solving their real-life business challenges. - Develop and maintain sales… Show more - Provide expert advice on building and designing solutions using the Adobe LiveCycle platform and engaging customers to provide assistance in solving complex problems around Business Process Automation (BPA).- Develop applications with LiveCycle Enterprise Suite to solve complex business problems in complex environments, providing deliverables on a fixed cost and time schedule, ensuring the success of customer in solving their real-life business challenges. - Develop and maintain sales relationship, providing demos and other key presentation to demonstrate the capabilities of the LiveCycle Platform for their needs.- Deliver Solutions training based on Adobe LiveCycle for Process Management, Forms Design and Application development, providing clients with training that is custom tailored to their environment, ensuring knowledge is transferred in the context of the client’s environment and architecture. Show less

Ottawa, Canada Area

As a team manager for IMP, managing projects, staff, and developing solutions with Adobe products for public sector clients, with a focus accessibility and Green ICT.- Managed a total of 5M$ pipeline in projects using Adobe products, providing efforts for advancing the sales cycle and closing opportunities, while acting as a sales and SE resource.- Managed a team of 10 employees and contractors for the services engagement aspect of the business, including responsibility for… Show more As a team manager for IMP, managing projects, staff, and developing solutions with Adobe products for public sector clients, with a focus accessibility and Green ICT.- Managed a total of 5M$ pipeline in projects using Adobe products, providing efforts for advancing the sales cycle and closing opportunities, while acting as a sales and SE resource.- Managed a team of 10 employees and contractors for the services engagement aspect of the business, including responsibility for deliverables and other customer-focused engagements.- Assist sales in product selling including production of sales quotes, statements of work – plus managing VAD and customer relationships. - Orchestrated Business Process Automation efforts at Customer Sites, providing Vision and a migration path to a best practice approach, while presenting innovative ways of implementing LiveCycle ES.- Provide customized technical training for technical solutions on all Adobe Enterprise Platforms for IMP’s customer base.- Scope projects and define a solution to answer customer needs presenting the potential ROI realizable by the customer. - Write and produce Proposals, SOWs and sales quotes for contracting purposes, fully aware of different procurement processes. Also dealing with Software, M&S and other products on the Adobe DISO for the federal government. - Implement solutions, based on customer requirements, focusing User Experience and business process automation for different projects, while enabling development teams, helping them attain project objectives. - Manage team utilization levels, presenting engagement, forecast and revenue streams to executive. Show less

Ottawa, Canada Area

As an Enterprise Technical Consultant for LiveCycle and Acrobat in Adobe’s Ottawa office, responsible for developing and implementing solutions for maintaining daily operations for Fortune 500 companies.- Supported and designed complex business solutions; which had major business impact and impacted thousands of users and incorporated technologies from many different sources. - Provided sales with assistance in demonstrating extensive proofs of concepts; enabling them to present… Show more As an Enterprise Technical Consultant for LiveCycle and Acrobat in Adobe’s Ottawa office, responsible for developing and implementing solutions for maintaining daily operations for Fortune 500 companies.- Supported and designed complex business solutions; which had major business impact and impacted thousands of users and incorporated technologies from many different sources. - Provided sales with assistance in demonstrating extensive proofs of concepts; enabling them to present software functionality, justifying investments in platform.- Managed select customer portfolios, responsible for integrating technical solutions in a production environment, assessing risk and envisioning outcomes.- Integrated solutions which included interoperability with technologies such as Web Services, Java, SAP, Oracle, SharePoint, PeopleSoft and legacy systems. Show less

Ottawa, Canada Area

- Provided worldwide solution-based consulting for NetManage’s flagship product for over 120 customers; scoping projects, building the solution architecture and providing the client with expert advice and best practices on application development. - Gathering customer requirements and addressing business issues identified by the worldwide consulting teams - brought in as an expert for middleware framework integration- Led cross-functional Integrated Project Teams, driving new business… Show more - Provided worldwide solution-based consulting for NetManage’s flagship product for over 120 customers; scoping projects, building the solution architecture and providing the client with expert advice and best practices on application development. - Gathering customer requirements and addressing business issues identified by the worldwide consulting teams - brought in as an expert for middleware framework integration- Led cross-functional Integrated Project Teams, driving new business opportunities in the industrial commerce applications area for online services at different customer sites. - Helped sales as an SE to provide technical expertise during client calls and on-site visits worldwide, enabling NetManage to properly showcase its product and service offerings while helping the customer to realize the capabilities of the said offerings in countries like the USA, France, the UK, Ireland, Italy, Australia..- Organized demos and presented at different events, trade shows, conferences and trainings, demonstrating technically multiple use case scenarios for the different products.- Managed project content and defined product requirements for 4 worldwide integrated consulting teams which were responsible for new software opportunities for NetManage Worldwide in the AS400, 3270 and VT markets- Built custom components for reusability creating a toolkit within the OnWeb suite for ease of development. Show less

Master Of Business Administration - Mba, Business Administration, Management And Operations

Baccalauréat, Political Science And Government

Bachelor’S Degree, Computer Science

Licentiate Degree, Theology/Theological Studies, Stl

Master’S Degree, Theology/Theological Studies

Activities and Societies: Secrétaire de l'Association Étudiante; Représentant des étudiants - Faculté de théologie - études supérieures.

Bachelor’S Degree, History And Systematics, Cum Laude

Activities and Societies: Représentant des étudiants - Faculté de théologie - études du 1er Cycle.

Dec, Computer Sciences

Hsd, General Education