Jim Bilsky, Ms, Chcio, Cdh-E Email & Phone Number

Jacksonville, Florida, Us

Develop and foster an innovative and dynamic team that can, inform, influence, and support improveduse of technology across the entirety of Baptist health. This includes oversight andpartnership with customer excellence related functions and business relationship team oversightProvides leadership participation and collaboration with the Baptist CCH partners to design anddeliver seamless and consistent solutions to enhance inter-institutional service delivery, savings,and efficiencies of scale.Responsibility for the planning, design, implementation and support of Baptist core infrastructuretechnologies including network, server, storage and data center facilities. Work collaborativelywith the other areas of the IT department in order to drive change and adoption of the Epicclinical systems in order to fully utilize the capabilities of the electronic medical record and yieldimprovements in patient care quality and safetyOversee the collection and integration of system infrastructure operationally focused data andmetrics to produce infrastructure performance reports at the direction of Baptist Health leadership. Ensure the correct first-time processes/checks are in place and that changes maintain data integrity control processes that tie into workflow optimization. Serves as a high-level customer facing IT leader ensuring collaborative and effective relationships with all parts of the organization, including fostering and developing a high performing team.

Jacksonville, Florida, Us

As a Senior Director of Technology Services, I plan and develop business and management relationships to meet IT infrastructure and operational expectations. I establish a culture of excellence and trust. I provide guidance, technical leadership, and best practices that challenge technology teams to learn and improve continually. Furthermore, I support evaluation, selection decisions, and implementation of technology solutions (25+ thus far). I offer a vision to look beyond typical planning horizons to understand the evolving dynamics resulting from the refinement in key processes through deep dives and management expertise. I recruit, monitor, and lead a team of 100+ subject manager experts, system engineers, and team members. I spearhead project requirements to implement on-time, on-budget solutions for projects worth over $15M. Key highlights of my role as Senior Director – Technology Services:✔ Revitalized C-Suite relationships and improved the technology life cycle management program funded annually at $10M.✔ Led process improvements that reduced annual operating expenses by $1M by negotiating contracts valued at up to $2M.✔ Strengthened productivity, reduced technical errors, and optimized customer service by implementing quality control measures that dramatically reduced unplanned interruptions by 42%. Increased system availability by over 10%.✔ Identified staffing competency levels and developed supporting plans to address performance gaps, increasing productivity by 10%.✔ Directed $10M life cycle management. Facilitated processes to perfect operations, lowering headcount by 12%.✔ Established a 10-year Dark Fiber agreement; assisted with an enterprise Wireless program update. I managed an enterprise Cellular (DAS) replacement.

Jacksonville, Florida, Us

As a Director of Enterprise Applications, I handled the evaluation, selection decision, and implementation of a broad range of enterprise applications. I supported technical teams and business resources, bridging business/technical communications using system capabilities and business process interactions. I executed the creativity of new and innovative approaches to enterprise applications. As a director, I strategized with product owners to enhance specification requirements and documentation, which resulted in improved product communication.Furthermore, I developed new application solutions up from the ground level and performed analyses of highly complex application issues. I led in reimagining and optimizing the modernization and transformation strategy for application feature rollouts, considering emerging realities, opportunities, and infrastructure obstacles. Key highlights of my role as Director – Enterprise Applications:✔Achieved 150% of target and saved $1M+ by developing concrete application plans by delineating/systematizing choices.✔ Decommissioned 5 legacy applications, saving $500,000 per year.✔ Improved employee experience through self-service, automation, and system performance improvement. ✔ Applied expertise in performance baseline and benchmark testing ¬of legacy applications to new applications – running a set of standardized tests to capture performance and comparing application performance with industry standards. ✔ Led in conceptualizing and implementing automation and integration solutions, including modernizing workflows and streamlining business processes. ✔ Served as a Business Analysis to align project portfolio with senior leadership expectations, enhancing transparency that resulted in a dramatic increase in efficiency of 45%.✔ Handled budgets for operational applications, finding numerous opportunities for reduction in expenses.

Jacksonville, Florida, Us

As a Manager of Enterprise Applications, I utilized technical support skills and a broad understanding of business functions to create solutions that enhanced the enterprise's competitive edge. I demonstrated strong knowledge of the principles and processes of application support.Key highlights of my role as Manager Enterprise Application:✔ Leveraged an understanding of the big picture and long-term initiatives to turn emerging issues within applications into revenue-generating opportunities and achieve a 4-hour return on investment.✔ Defined standards, processes, and efficiency in managing vendor relationships to optimize service and costs.

Master Of Science - Ms, Information Technology

Bachelor’S Degree, Business

Associate Of Arts And Sciences - Aas, Information Systems