Jd Burke Email and Phone Number
A rare find with strong technical acumen as well as strong customer facing skills. A MacGyver type that you drop in to almost any situation and I quickly get down to business and calmly, confidently, start moving mountains. A dragonslayer.Having served in the U.S. Navy, I am an expert at developing and overseeing personnel who equal and beat established objectives and standards. Many of my successes in these areas have come as a consultant and on-staff leader in a various spaces: video/cable, IT/networking, software development, customer success/support, SaaS, public service/emergency services, etc.. Recently I have started applying my acumen to other areas in the information technology areas: observability, DevOps, information security (cyber), sUAS/UTM, etc.. My background includes devising and executing programs and initiatives that improve revenues, increase brand knowledge, and demonstrating business value. Success measurement, communications, strategy building, and business relationship management.Plus, I have a strong ability to guide tasks from initial planning to final delivery while maintaining budgets and schedules. There are also some technician traits - I enjoy building and maintaining systems: information, instrumentation and control, rf, automation, etc. It pairs well with my FAA part 107 (drones), ham radio license, and Navy electronics technician background.As someone who has spent a career translating technology to everyone from corporate executives to front line managers to end users by taking the time to learn the real problems to solve and developing and executing value methods to achieve them, I am ready to put these talents to good use in meeting my next challenge. I yearn for the opportunity to effect positive change."The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn." - Alvin TofflerGallup Strengths: Intellection/Futuristic/Strategic/Analytical/Self-Assurance* Systems Engineering, Sales Engineering, Technical Manager, Software Project Manager, Cyber Security, Information Security * SDLC, Programmer, CHEF, JIRA, CI/CD, DevOps, agile PM* IPTV, OTT, DAI, SCTE30/35/130/224/VAST, ATSC3, Arguably an industry expert in interactive TV (OTA and cable - OCAP, ETV, <tru2way>, cable card, ATSC 2.0/3.0, streaming media, OTT) * OWASP, Cloud Security Alliance (CSA) CCSK, ISSA, ISACA, Infragard, IDSA (Identity Defined Security Alliance)* Booth Babe, expert level in Other Duties As Assigned
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Imt Team LeaderSouthwest Incident Management Team (Swimt)Durango, Co, Us
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Director Of Product Management, Software Testing And Security BusinessIdera, Inc. Aug 2024 - PresentHouston, Tx, Us -
Solutions ConsultantIdera, Inc. Jan 2024 - Jul 2024Houston, Tx, Us -
Ics Single Resource (Imt)Cortez Fire Protection District Dec 2023 - PresentICS Single resource...stay tuned for more as I get my task books and qualifications registered.COMU - COML, COMT, RADO, AUXCSCKN, STAMMEDL - EMTUASU - -
Technical Success ManagerSnyk Oct 2022 - Jan 2024Boston, Massachusetts, UsHelping developers, appsec and enterprises do more, better, and safer. Customer onboarding including initial commissioning and devops/systems integrations, technical account management, tool adoption and training programs, tool value reporting to both external and internal stakeholders for a large book of business of customers of various sizes. -
Presales ConsultantMicro Focus Apr 2022 - Oct 2022Newbury, Berkshire, GbPresales and customer success for CyberRes Fortify products. It is early days still...check back in about $11M). -
Fire Marshall OfficeUpper Pine River Fire Protection District May 2020 - Sep 2022Bayfield, UsRebuilt and revitalized the Fire Marshal office (essentially greenfield now) including internal and external processes, workflows, tooling and training. Implemented a data-driven foundation to start supporting formal quality and audit certification. Fire Marshall Office: Permits/assessments, building inspections, plans review, origin & cause investigations, fire prevention programming. This has involved EVERYTHING from SOP review and writing, data wrangling, process creation and improvement, communications and outreach planning (and implementation) to the day-to-day responsibilities (code-based tasks for several ICC IFC versions, working with multiple jurisdictions on code enforcement and workflows, outreach, training, etc.).Drone Team member: drone operator which includes trainer, leader and support for drone ops on selected incidents.Special Projects Manager: Project manager for several department one-off projects including large, federal grant administration (>$1 million), COVID-19 ICS IMT (Incident Command System Incident Management Team) for eastern LaPlata county, and the Federal ET3 program.CCNC Training committee chair: Supporting Colorado PS digital radio network and statewide public service communications efforts.IMT: support for local Incident Management Team and county Office of Emergency Management....and other duties as assigned (like COVID data management). -
Lead Consultant609 Technology Consulting Apr 2019 - May 2022Contracting for various organizations. Open for all opportunities - individual contributor and above...Some of the tool sets that I have been working with: Jira, ServiceNow, Travis CI, Git, GitHub, GitLab, Chef, Intercom, Zendesk, Salesforce, Assembla
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Solutions Consultant / Sales EngineerHarver Oct 2021 - Apr 2022New York, Ny, UsHelping automate the recruitment process from Apply to Hire — free from bias and enjoyable for everyone. Providing a world-class volume recruitment solution that enables innovative global organizations to hire better and faster.Assisting the sales team with demos, technical subject matter expert, and Challenger/consultative sales. Solution design workshops and requirements generation. -
Dragonslayer (Account Manager, Technical / Sales Engineer)Kiuwan Jun 2019 - Apr 2022Houston, Texas, UsSummary - responsible for the customers technical experience from pre-sales through commissioning to successful renewals.Sales and Sales Engineering focused on Kiuwan’s application and software automated security testing (AST) tool set (SAST and SCA) as well as the rest of the Idera DevOps product portfolio (Ranorex, TravisCI, TestRail and Assembla). Supporting accounts across the world.Assisting the sales teams by helping to drive lead generation, opportunity identification and qualification, RFP responses and ROI analysis. Providing remote demonstrations, proof of concepts, and holding technical discussions with prospective clients. Providing technical demonstrations, training and on-line seminars to drive new business and demonstrate business value. Developing sales, marketing and support material to help promote effective communication to customers. Authored and presented several webinars and blog posts. Authored and delivered partner program and new hire technical training leveraging my technical acumen and interpersonal skills.Working hand-in-hand with technical sales teams, product management and customers as a security, DevOps and AST subject matter expert and account executive to differentiate Kiuwan and Idera to our customers. -
Sales EngineerMoogsoft Mar 2021 - Oct 2021Sales engineering and customer success for a SaaS AIOps/Observability tool. Assisted the sales teams by helping to drive opportunity identification and qualification, RFP responses and ROI analysis for a SaaS AIOps/Observability product. Provided remote demonstrations, proof of concepts, and holding technical discussions with prospective clients: connecting data/monitoring signal sources, building data algorithms and patterns to surface alert correlations. Provided training and commissioning support. Developed API harnesses and demo use cases.
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Sr. ManagerCharter Communications Oct 2017 - May 2019Supervised 2-7 contractors and 2 interns creating and installing data center designs for Center of Excellence function to introduce new products. Helped develop system processes, protocols, configuration, and orchestration tools providing just-in-time environments matching key production network, data centers, and edge facilities furnishing safe area to design documents, operationalize offerings, and field and junior personnel training. • Designed, obtained materials, and built data center with more than 400 racks and 1,000 devices for pre-production environment.A green field Center of Excellence for a Pre-stage/stage environment. Key contributor/leader for building out the data center that will be preproduction environment, including network engineering, hardware acquisition, project management, contractor management, etc. There are additional duties that are more evangelist and out reach in our sphere of influence at Charter.
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Manager, Deal Acquisition/Manager, Software Pre-SalesAccenture Digital Video Services/S3 Tv Technology Jun 2015 - Nov 2017Provided technical sales and pre-sale support while overseeing post-sale accounts. Served as solution architect. Directed two sales engineers for StormTest and Warning Center products. Promoted Accenture Digital Video System, Video Analytics, and StormTest quality of experience platform.• Raised pre-sales team head count by 50%.• Led development of proof of concept implementations of dynamic ad insertion functionality into StormTest product.• Provided technical assistance and training for customers to optimize efficiency and automation objectives. • Rainmaker
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Support Engineer Consultant/Senior Support Engineer/Support Manager, Director Of Technical ServicesStrategy & Technology Limited (S&T) May 2009 - May 2015London, GbHandled training, sales engineering, and tradeshow tasks assisted by support engineer. Built highly functional support team focused on customer facing ticketing system, FAQs, and tech notes in multiple access modes including dedicated and general support phone numbers, regular reporting to sales and management teams, continuous availability for Tier 1 support (answering requests), field engineering (performing installations), and assisting interoperability events (field engineering and support during multi-party integrations. Administered customer installations, integrations, and updates. Secured, enhanced, and preserved global accounts.• Introduced effective review and knowledge transfer program for support team.• Aided pre- and post-sales account managers through consultative leadership, sales efforts via onsite meetings, phone, and email, in-person client meeting to understand needs and technical and business solution options submitted to product and sales teams.• Served as primary client contact and escalation point for technical issues.• Collaborated with product development team to sustain customer feedback loop.• Supported ETV, OCAP systems, MHEG, Freeview, HbbTV and ATSC 3.0 activities. • Researched new and existing markets for new business opportunities. • Participated in industry standards groups including EIDR, ATSC and CableLabs.• Raised revenue from support contracts by 250% to $2.2M in fiscal year 2013-2014. • Played key role in convincing six of top seven multiple system operators) to move products from lab to production environments creating need for enterprise-level customer support product.• Created customer support organization from scratch to aid global customer base with revenues adding significantly to base while addressing strict contractual performance protocols. -
Lead Consultant609 Consulting Oct 2005 - Apr 2009• Advised customers on variety of technology-related business functions. • Tested and integrated products for BIAP/Fourth Wall Media. • Performed field installations and system information server migrations for Conax. • Served as subject matter expert and trainer for Ecos Consulting/Ecova. Worked as senior test architect and trainer for Solekai Systems. • Appointed support engineer for Strategy and Consulting. • Volunteered as firefighter, EMT, and fire prevention officer for Upper Pine Fire Protection District. • Supported SunGard Banner system as SW applications engineer for Fort Lewis College.
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Systems Integration Engineer/Manager Of Systems EngineeringCablelabs May 2000 - Oct 2005Louisville, Co, UsGuided one staff and 2-5 resident engineering consultants in defining specification, tool and product and application development activities. Led design and lifecycle of Open Cable Applications Platform testing (RTOS middleware for cable industry) including test plans, automated test environment, documentation, training, interoperability events, processes, scripts and tools. Wrote multiple technical papers on Open Cable, DOCSIS Set Top Box Gateway, OCAP, CableCARD/POD removable security and digital television testing. Helped secure X.509 certificate and DFAST security processes and administration. Created advanced MS Access and MS Excel tools. Aided tool specifications for results and specification/engineering change management.• Served on team executing initial complete demonstration of Open Cable Applications Platform applications from content provider to OCAP set top boxes via satellite feed.• Led efforts to secure CableLabs member certified CableCARDs special-use PC card devices allowing non-cable company provided devices to access cable company networks. -
Project Technical Advisor/Product Manager (Dragonslayer)Ides Sep 1996 - Mar 2000• Clients in NoAm and EMEA, including Fortune 500 companies, was PM for several concurrent projects. • Wrote Statements of Work, gathered client requirements, produced Product Functional Requirements documents and Change Requests and developed prototypes for programming and sales teams. • Wrote proposals, developed production, product and project plans. • Performed internal training, mentored, led and managed multiple project teams. • Championed/evangelized business process change recommendations. Developed “As Is” and “To Be” process documentation, integrated new process. • Commissioned/managed Ops, PMO and, on an interim basis, the Accounting and HR Department.
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Reactor OperatorUss Baton Rouge Apr 1988 - Apr 1992field day, RC Div RO ET2/ET1, field day, training, field day
Jd Burke Education Details
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University Of WyomingElectrical And Electronics Engineering -
Thomas Edison State UniversityNuclear Engineering Technology/Technician
Frequently Asked Questions about Jd Burke
What company does Jd Burke work for?
Jd Burke works for Southwest Incident Management Team (Swimt)
What is Jd Burke's role at the current company?
Jd Burke's current role is IMT Team Leader.
What schools did Jd Burke attend?
Jd Burke attended University Of Wyoming, Thomas Edison State University.
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