In charge of Product, Engineering, Customer Success and Sales at Cytora, a VC-backed technology provider transforming underwriting for commercial insurance. Cytora provides a configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks.Using our AI-enabled platform, insurers underwrite more accurately, enhance efficiency, and deliver better experiences to customers.

- Managing Director and Director of the Board of Hiscox Underwriting Limited- Member of the UK & Ireland Leadership Team- Leads the ongoing digital transformation of the UK to support the delivery of the 2020 vision- Responsible and accountable for delivering the productivity roadmap, whilst maintaining Hiscox's market leading service levels and customer obsessed culture- Accountable for overall IT delivery in the UK, working closely to deliver this through the Group IT function.- Delivers Hiscox largest ever system replacement transformation.- Leads 'Hiscox Futures', our response to the ongoing Insurtech revolution.- Is responsible for Hiscox UK & Ireland FCA Conduct and Compliance

- Corporate strategy - define and develop the overall strategic vision and ambition for the group- Analysis of M&A opportunities - lead M&A strategy by preparing analysis of potential target firms and creating due diligence reports- Advise the Executive Committee on strategy and corporate development matters- Build relationships with leadership of Business Units and support them with implementation and development of strategic plans - Advise leadership team on brand, market and competitive positioning- Support senior management with prioritisation of business objectives in line with corporate strategy- Improve current products offered and identify innovations that strengthen position in market- Coordinate the Group Executive Committee and the business planning process

Led transformational client engagements to develop and implement changes by: identifying and analyzing relevant issues, engaging senior executives, synthesizing findings and suggesting paths for implementing improvements. Focus on operational turnarounds. Engagements include:- Led the SaaS growth strategy definition for a global cloud collaboration and social software platform provider- Led the digital multi-channel strategy definition and implementation roadmap coordination for a Fortune 100 company (reducing cost-to-serve while improving customer satisfaction)- Led the frontline operations transformation design for a 1000+ reps contact center, focusing on employee mindsets/capabilities and performance management (reducing AHT and increasing call handing effectiveness)- Designed the pricing model for a global asset management firm- Led the redesign of the claim organization’s frontline operations for a top-3 US insurance, improving customer satisfaction and claim handling accuracy - Created a competitive landscape assessment with focus on Emerging Markets for a private equity deal- Transformed IT operations in several industries using Lean IT- Co-led the Silicon Valley Office Client Committee, aimed at fostering networking between McK consultants and clients/alumni/entrepreneurs in the Bay Area

Professional services operations leadership role. In charge of the pre-sales, business development, professional services and product management activities.Complex multi-million program leadership for customers such as Santander Group, BBVA, BP, Ministry of Defense and the Ministry of Internal Affaires.Previous roles include: Section Head (Enterprise Content Management), Project Manager, Analyst, Software Developer.