A highly regarded, influential and credible IT Service Manager. Capable of communicating with colleagues and customers at all levels. Demonstrated ability to reduce operating costs by providing pragmatic, sustainable and commercially focused services and solutions.Skills / Experience• Mentoring and coaching staff to both thrive and deliver great service• A people centric hands on approach to managing colleagues and support services • Ability to rebuild dysfunctional contracts and outsourced services• Managing operational costs and collaborating with finance and procurement functions to ensure best value• Delivering new services into fast paced and technically challenging secure environments• Implementation of appropriate ITIL based services and solutions • Develop balanced and business aligned technology strategies and operational plans