An IT professional with extensive experience leading all areas of technology. Experienced in establishing relationships with key stakeholders and aligning technology strategy with business objectives. I am innovative and known as a highly effective team player and motivator who is skilled in negotiation and people management in particular. Leadership: Extensive experience at the Director level driving the strategic direction, developing roadmaps, policy and procedure creation, prioritizing and managing projects, building high performing teams, providing leadership and mentoring managers and staff Infrastructure: Designing, improving, monitoring LANs, WANs, SANs, VoIP, servers, desktops, laptops, BYOD, backups, disaster recovery, virtualization, VMware, Citrix, datacentres, cloud, and much moreCollaboration: Definitely my strongest area and what I believe sets me apart: understanding current and future needs, gathering and translating requirements, and managing customer expectations Help Desk: Have built and motivated effective teams, negotiated and monitored SLA’s and KPI’s, and have always been directly active in the escalation process to ensure a superior client experienceApplications: With a background in development, well versed in managing enterprise implementations and ongoing enhancements of custom applications, ERP, CRM, databases and reporting in general, SaaS, very involved in numerous data integrations with large national vendors and clients, mobile and client facing web applicationsSecurity: Well versed on enterprise multi-level security, policies, privacy, and audit compliance with previous experience aligning a company to bank standardsProject Management: CSM certified, and over 20 years project managing internal, external, global projects for applications and infrastructure projects.Other: ITIL, financials, vendor management, outsourcing, RFP creation, chaired IT steering committees and CABs, staff HR functions, procurement, and communicating at the appropriate level I offer an ego less leadership style that fosters an environment of an empowered and results oriented team.