David Torres Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

Provide support for system errors, handle supplier interactions, and oversee product support tasks. This role involves resolving mapping errors, disputes, and system errors, as well as managing client and supplier registrations, and ensuring the accuracy of hotel product data.

Managed hotel network contracting, ensuring the addition of new properties to the platform. Led contract negotiations with hotel partners to secure competitive rates and favorable terms and collaborated with internal teams to align contract agreements with business objectives.

For nearly 9 years, I led and managed the system support team, providing customer and technical support services to clients. I collaborated closely with internal teams (Commercial, Administration, and Operations) to address recurring issues and drive improvements. In addition to technical support, I also worked closely with hotel XML suppliers on negotiations and sales

Palma, Balearic Islands, Spain

I assisted clients with their travel reservations (hotels, cruises, or travel packages), provided customer service, and resolved technical and booking-related issues. I managed post-booking customer service, handling issues related to refunds, adjustments, or feedback. I also collaborated with suppliers, cruise lines, and hotels to secure the best travel options and resolve booking discrepancies

Palma, Balearic Islands, Spain

As an administration assistant, I support the development and management of travel products for Iberojet Transcontinental department, including tour and holiday packages. The role involves preparing quotations for travel agencies, assisting with product development, and ensuring accurate and efficient administration of travel services.