I am a customer service and business operations professional offering extensive, diversified expertise in customer relationship management, project coordination, staff training and development, and territory management. Over the course of my career, I have been recognized for my positive, client-centric attitude, my ability to coach and mentor others towards success, and my commitment towards identifying issues and driving improvements that increase efficiencies, reduce overhead costs and optimize workflow.Over the past 15 years, I have served in numerous capacities for AlloSource, a Colorado-based nonprofit recognized as the world’s largest developer, processor, and distributor of life-saving, cellular bone allografts. I currently serve as a Lead Customer Service Consultant where I am charged in advising clinical clients, managing both domestic and international accounts, and contributing towards operational projects spanning a diverse range of operational initiatives to include CRM implementations and formal staff trainings. Recognized for my willingness to step up to any challenge, I take great pride in my work and have consistently strived to be that one person on whom others can rely. I am a troubleshooter and a problem-solver and am confident in my ability to add value on high-performance and results-driven teams. Highlights of Skill Set:► Customer Engagement/Retention► Training and Development► Continuous Process Improvements► Team Building and Coordination► Quality Assurance Programs► B2B Sales/Territory Management► Key Account Management► Regulatory Compliance► Inventory Management► Distribution and Shipping Logistics
Listed skills include Customer Service, Microsoft Excel, Leadership, Process Improvement, and 30 others.