James Dorton Email & Phone Number

Jacksonville, FL, US

Alto, Texas

Solution architecture, systems implementation & maintenance, and end-user support.

Tyler, Texas

• Managed proactive solutions for over 70 different networks, totaling over 1300 desktops and 200 servers, all with different IT needs.
• Managed 60+ backup servers, ensuring client requirements for backup and disaster recovery were met.
• Managed all system automation for 1500+ endpoints, including responding to all incoming alerts and script deployment to resolve many different issues.
• Ensured all endpoints were up-to-date with the latest anti-virus definitions, Microsoft, Mac, Adobe, Java, and other 3rd party updates.
• Managed several accounts, providing IT consultation as needed.
• Managed the dispatcher, and ensured they had what they needed to perform their job to the best of their ability. Ensured the dispatch process utilized the full potential of the technical team. Performed dispatch duties.

Greater East Texas

Perform diagnoses, repair, warranty part replacement and any other needed work on various residential and commercial electronics such as laptops, desktops, printers, networking equipment and any other devices as needed.

Richardson, Texas

Provided technical and ordering support in a Windows environment for AT&T U-verse. Tasks included taking incoming calls from members, Tier 1, premise technicians and various AT&T departments to troubleshoot and resolve issues with U-verse such as internet connectivity, issues and concerns with Voice over IP phone service and issues with television.

Addison, Texas

Provided technical and billing support in a Macintosh environment for Apple’s MobileMe. Tasks included troubleshooting syncing contacts, calendars, bookmarks and other data types, all email support, Back to my Mac, iDisk, publishing from iPhoto, iCal and iWeb, and all billing support for MobileMe.

Garland, Texas

Stocked the sales floor, maintaining freshness of foods in the meat, seafood, frozen, bakery and deli departments. Performed price changes, point of sale count requests, setting modulars, and creating end caps & displays. Organization of the freezers and coolers, assisting with cleaning and maintaining backroom and warehouse, operation of manual and.

Dallas, Texas

Responsible for taking various incoming technical support phone calls for Verizon FiOS customers and solving issues with their services. Also made outbound follow-up calls.

Rowlett, Texas

Stocked the sales floor, maintaining freshness of foods in the meat, seafood, frozen, bakery and deli departments. Performed price changes, point of sale count requests, setting modulars, and creating end caps & displays. Organization of the freezers and coolers, assisting with cleaning and maintaining backroom and warehouse, operation of manual and.

Bullard, Texas

Customer service, cashiering/tendering transactions, restocking sales floor, counting tills, modular resets and opening and closing of the store.

Bullard, Texas

Built, repaired and maintained campus computers, reinstall operating systems, troubleshooting network connections and Network Administrator gave us the opportunity for hands on experience and taught us basics of networking while we were working on the computers.

A.A.S.C.N.S., Computer Networking Systems

Strategies for the Technical Professional, Introduction to Computer Programming, Operating Systems, Microsoft Desktop Operating System.

High School Diploma, General Studies

Activities and Societies: Theater, Spanish Club, TennisGeneral education