Justin Dubuisson Email & Phone Number

Canyon Lake, Tx, Us

San Antonio, Texas, United States

Provide 24/7 on-call support for wireless network systems throughout enterprise of over 200 wireless networksPerform regular maintenance, security upgrades, and configuration changes to meet ongoing needs of systems, security, and local staffResponsible for monitoring wireless network healthCoordinate efforts between multiple teams to address complex network issues, accomplish goals, and to keep systems online for site personnel

San Antonio, Texas Metropolitan Area

Provided remote technical support for the Defense Health Agency. Supported clients around the globe at over 400 sites Worked directly with customers to talk them through resolving issues with and without screen sharing capabilities Used several admin tools and databases to manage user accounts Customer service tasks included coaching end users through troubleshooting their own hardware and software issues, resetting passwords and unlocking accounts, diagnosing email issues, occasional training of end users, addressing email issues, and providing advice for resolution of anything that was out of scopeProvided remote technical support for the Defense Health Agency. Supported clients around the globe at over 400 sites Worked directly with customers to talk them through resolving issues with and without screen sharing capabilities Used several admin tools and databases to manage user accounts Customer service tasks included coaching end users through troubleshooting their own hardware and software issues, resetting passwords and unlocking accounts, diagnosing email issues, occasional training of end users, addressing email issues, and providing advice for resolution of anything that was out of scope

San Antonio, Texas Metropolitan Area

Provided remote technical support for the Defense Health Agency.Supported clients around the globe at over 400 sitesWorked directly with customers to talk them through resolving issues with and without screen sharing capabilitiesUsed several admin tools and databases to manage user accountsCustomer service tasks included coaching end users through troubleshooting their own hardware and software issues, resetting passwords and unlocking accounts, diagnosing email issues, occasional training of end users, addressing email issues, and providing advice for resolution of anything that was out of scope

Performed duties of a serverTrained new waitstaffEnsured highest company standards were upheld when on shift

Castle Hills

Managed all production over multiple shifts.Managed Training and Development of new hires.Built wholesale branch from the ground up which eventually accounted for around 40% of the business's revenue.Managed client accounts and relations.Developed product and recipes for clients.Worked an average of 72 hours/week, often upwards of 80, occasionally as many as 90.

Responsible for front of house and back of house operations on a management team of 3.Managed upwards of 40 associates.Wrote associate schedules, balancing personal needs of all associates with company needs.Coordinated Training and ensured redundancy and cross-training for all positions.Created and implemented several administrative systems to help closely monitor inventory, control food costs, reduce loss, and coordinate schedules.Responsible for administrative tasks such as inventory, product ordering, on and off-boarding of associates, coaching and documenting associates' policy violations, and hiring and firing when necessary.Handled the majority of Repairs and Maintenance as a cost saving endeavor.Worked a minimum of 50 hours/week, often upwards of 60.

Austin, Texas, United States

Worked with staff team to develop themes and schedules for each 2-week session of camp through the summer seasonManaged time, budget, inventory, staffing, and daily activities throughout camp seasonsAttended as participant in and as a contributor to off-season management, skill development, and technical trainingDeveloped curricula for camper skill development classes in juggling, magic, and puppetsWorked directly with campers, counselors, and parents to ensure that each camper had the experience of a lifetime every session

Cyber Security

Activities and Societies: Wireshark; Windows Server 2012 configuration; Linux Systems Administration; Cisco Network Configuration; Cloud.

Engineering Science

Engineering Technology, General

Activities and Societies: Swashbucklers Community Hall, Liason; Swing Bums; Fencing Club; Ropers