J.D. Dunston, Cpcu Email & Phone Number

• Managed talent leadership programs with 600+ future leaders for all operational units, successfully completing 500 of those participants during the past 12-month period.
• Planned, developed, and implemented a new leadership development program that focuses on operational agility and accelerated performance, successfully piloting the program with 15 new hires in July 2023.
• Researched, wrote, and worked with the instructional design team to develop new educational resources for campus programs, mentorship, and other existing career paths.

• Planned and facilitated activities for program participants and early leaders centered around leadership behaviors and development.
• Worked with local Service, Reissue, and Claims management program participants and newly promoted Supervisors to develop their leadership skills, hone their coaching methods, and drive positive results with their.
• Implemented development plans based on each leader’s individual goals and behavioral opportunities, promoting 2 program participants (out of 15) to higher positions during my first 3 months as Coordinator.

• Hired, developed, and trained a team of up to 11 Coaches, working individually with each Coach to improve coaching skills, time management, and leadership competencies.
• Maintained rosters and coordinated staffing for the entire regional Training and Orientation department, ensuring adequate support for all new hire classes and overall department success.

• Trained classes of up to 15 new hire agents in both virtual and in-office environments, driving engagement of new hires and ensuring agents had what they needed to drive results on the phone.
• Maintained top-level results for new hire test scores, turnover, and proficiency, while also leading numerous education initiatives for the company and ensuring follow-through on course completions.

• Drove agent frontline results through coaching and accountability conversations, maintaining impeccable records, and handling all necessary administrative tasks, thereby delivering 1st quartile results throughout my.
• Piloted the new Service customer service software platform and provided feedback to the developers, helping them to improve the system and make changes that increased user efficiency.
• Partnered with other Supervisors on a variety of other projects that improved the department, including engagement, departmental communications, and survey and multiline referral performance.

• Recruited, hired, and trained an entire team of associates to staff and open a new store location, drive positive results, and deliver the best store opening sales numbers to date for the company.
• Merchandised the store in keeping with current retail and seasonal trends, companywide expectations, and in response to sales, thereby maximizing store inventory and reducing the need to markdown product.
• Focused on the development of leaders within the store, maintaining a strong internal leadership team while also promoting 2 leaders to Store Managers of other company locations.

Bachelor Of Arts (B.A.), History And French

Business Management