J.D. Eger Email & Phone Number

Apopka, Fl, Us

Promoted to Director of Operations from Director of IT after 3 years due to performance and organizational impact.Lead a cross-ministry support operations team of 6 in the areas of: Information Technology, Facilities, Finance, Human Resources and Security.Deliver executive summaries for weekly, monthly, and seasonal KPIs, focusing on attendance, giving trends, and the effectiveness of new programs or initiatives.Spearheaded the implementation of a digital credit card expense program, enhancing financial oversight by automating transaction tracking and reporting.

Apopka, Fl, Us

Led a software migration from legacy to cloud-based church management systems, significantly reducing annual costs and consolidating programs from six to two.Upgraded legacy KPI metrics from Excel Spreadsheets to Zoho Analytics Dashboards.Initiated and planned the migration of multiple end-of-service servers to Microsoft Office 365.Delivered a much needed refresh on outdated technology systems for church members, staff, and volunteers.

Us

As a member of the support engineering team, I worked across multiple tiers, specializing in server and workstation management, office suite migrations, and reporting.Served as the primary client relationship manager, conducting executive summary reviews, managing client expectations, and overseeing contract renewals.

Co-Founded a Managed IT Services company to support the expanding national footprint and interests of the pharmacy owners of Assured RX.Company focused on delivering turn-key solutions such as KPI dashboard creation and automation, server virtualization, and backup/disaster recovery for workstations and servers in Microsoft Windows environments.

Upgraded a pharmacy call center network from a single location to a multi-site configuration and migrated an on-premises phone system to a cloud-hosted VoIP solution.Deployed a HIPAA-compliant Microsoft environment by upgrading multiple hardware servers to Hyper-V, updating Active Directory and GPO policies, refreshing desktops, and implementing a comprehensive backup and disaster recovery plan with off-site storage.Designed, maintained, and automated a system of KPI dashboards to support nationwide sales teams.

Winter Garden, Fl., Us

Executed a comprehensive network and systems redesign, enabling multi-site connectivity and enhancing organizational efficiency. This included onboarding new ISPs, deploying network security appliances, wireless infrastructure, and upgrading the Windows Server environment from 2000 to 2008, all with minimal downtime.Leveraged a broad range of technical management skills to support the sales and marketing departments by creating graphical content, automating website inventory feeds, developing custom reports and advanced data analysis, and setting up mobile sales trailers for off-site RV trade shows.