Jennifer De Leon Email & Phone Number

Rocky Mount, North Carolina, United States

Wilson, North Carolina, United States

Goldsboro, North Carolina Area

Relieving ManagerCustomer Advocate GroupUverse Migration Data ReportingGuided agents in handling customer calls and resolutions.Solved escalations from agents when customer requested a supervisor Assisted members of Management with Quality observations and development of agents to attain 100% customer satisfaction and to provide first call resolution.Participated in the development and implementation of job aids and training for customer assistants. Mentored new hire agents in call process, company policies, office guidelines, trained troubleshooting, and preparation for next level transformation from training to customer assistants. Provided client support and technical issue resolution via phone to educate customers with registration, email Creation, modem/filter set-up, browser, in scope pc troubleshooting.Configured client's equipment to connect to the Internet via modem/dsl router software for internet application serverEducated customers in the use of system and applications related to Internet.Obtained general understanding of OS and application operations related to company offered services.Performed DSL physical line signal testingConfigure Static ips, performed Ip mapping, remote access, gaming setup via ip pass through and wireless setupIdentify and corrected or advise, on operational issues in client computer systems.Interacted with other departments as well as upper management to resolve customer’s issues.Worked with network technicians out in the field to obtain customer resolution

Staten Island, New York

• Responded to all customer complaints and problems while assuring the highest level of customer service and satisfaction.Scheduled and confirmed all appointments. Dispatched all incoming services calls to outfield techs. Invoicing customer accounts. Responsible for all inventories ordering and tracking of supplies. Performed necessary office duties such as screen and direct multiple phone lines, coordinate incoming and outgoing faxes, organize company files.

Rockaway Park , New York

Managed a team of eight stylist which included but not limited to payroll, hiring, training and supervising the salon staff, managing the salon's cash flow, depositing checks and reconciling credit card reports, invoicing customer accounts.Encouraged and motivated all staff to maximum potential, both technically and professionally for their individual benefit and future growth of the company.Enforced guidance to staff members to create a positive work atmosphere for both staff and customers.Responded to all customer complaints and issues to assure the highest level of customer service and satisfaction. Scheduled and confirmed all appointments. Screened and directed multiple phone lines. Invoicing of customer accounts. Responsible for all inventory ordering and tracking of supplies.

Brooklyn, New York

Managed a team of customer service representatives. Communicated as liaison between customer service and executive management. Responded to all customer complaints and problems.Responsible for verification of customer credit cards which included address verification, fraud protection, and proper billing procedures. Maintain account ledgers, apply client payments and calculate execute monthly account receivable reports. Worked with shipping and receiving on Ups and Fed Ex systems.

Greater New York City Area

Assisting customer requests, questions and complaints concerning internet orders via telephone and e-mail Invoicing of customer accounts Scheduled and tracked incoming /outgoing shipments and deliveries Screened and direct multiple phone lines to upper management Responsible for verification of customer credit cards which included address verification, fraud protection, and proper billing procedures.

Bachelor Of Science (B.S.), Business Administration

Education record

Education record