Jennifer De Leon Email & Phone Number

Rocky Mount, North Carolina, United States

Wilson, North Carolina, United States

Goldsboro, North Carolina Area

Relieving ManagerCustomer Advocate GroupUverse Migration Data ReportingGuided agents in handling customer calls and resolutions.Solved escalations from agents when customer requested a supervisor Assisted members of Management with Quality observations and development of agents to attain 100% customer satisfaction and to provide first call.

Staten Island, New York

• Responded to all customer complaints and problems while assuring the highest level of customer service and satisfaction.Scheduled and confirmed all appointments. Dispatched all incoming services calls to outfield.

Rockaway Park, New York

Managed a team of eight stylist which included but not limited to payroll, hiring, training and supervising the salon staff, managing the salon's cash flow, depositing checks and reconciling credit card reports, invoicing customer accounts.Encouraged and motivated all staff to maximum potential, both technically and professionally for their individual.

Brooklyn, New York

Managed a team of customer service representatives. Communicated as liaison between customer service and executive management. Responded to all customer complaints and problems.Responsible for verification of customer credit cards which included address verification, fraud protection, and proper billing procedures. Maintain account ledgers, apply client.

Greater New York City Area

Assisting customer requests, questions and complaints concerning internet orders via telephone and e-mail Invoicing of customer accounts Scheduled and tracked incoming /outgoing shipments and deliveries Screened and direct multiple phone lines to upper management Responsible for verification of customer credit cards which included address verification.

Bachelor Of Science (B.S.), Business Administration

Education record

Education record