Javier Deleon Email & Phone Number

Irving, Texas, Us

• 17 Years’ Experience in a Technical Support Role• ‘White Glove’ C-Level Executive Support Technician• Executive Hardware, Software and Networking Support for C-Level Staff (On-Site and Remote)• Installed, Configured and Deployed Technology Solutions for all users• Asset Management of Hardware and Software for the Corporate Office• Answered Technical Support Calls for Remote Users• Ticket Management through ManageEngine ServiceDesk and ServiceNow• Managed and Supported Mobile Device Deployments through the MDM system• Supported Corporate Printers both On-Site and Remotely• Acted as a Escalated Support Tech for Complex Issues• Participated in the ‘24/7 On-Call’ Rotation• Imaged (PXE Boot, Autopilot) and Configured Equipment for Deployment

Coppell, Texas, Us

• Managed Projects involving the Installation of Electronic Data Interfaces• Performed Extensive QA Testing in accordance with Regulatory Requirements prior to Go-Live• Performed On-going Remote Support and Proactive Monitoring for existing Electronic Data Interfaces• Worked closely with Internal and External Developers Setting Project Specifications and SLAs• Negotiated with Business Partners, Vendors, and Clients Maintaining Effective and Strategic Alliances• Managed Back-Office Processes such as Invoicing and Accounts Payable Approvals and Denials• Worked Closely with Product Manager Documenting Implementation Process and Procedures• Attended Regular Meetings to Discuss Project Status and Potential Risks to SLAs

Coppell, Texas, Us

• Handled Escalated Client Support on Application and Hardware issues• Supported and Trained Clients remotely with Medical Electronic Report Writers• Eight Years Professional Experience in a Help Desk Support Role for Clinical Applications and Hardware• Created a Metrics Baseline for use in Performance Evaluations• Created SOP and Process Flow Troubleshooting Documents• Created and Maintained Daily and Monthly reports on Technician and Client Technology Performance• Screened and Interviewed Candidates for Positions in the Help Desk Support Desk Role• Familiar with HIPAA Compliancy Law with regular re-certifications• Attended and Passed an HDI Support Center Manager Certification Course

Detroit, Mi, Us

• Monitored network traffic across the American Airlines Global Network, Diagnostics of Bottlenecks, Latency, Performance and reporting findings to AT&T and EDS.• Monitored the reliability of American Airlines and Sabre Applications• Monitored American Airlines Internet, intranet, and web applications for downtime and latency• Coordinated with AT&T and EDS in the installation of LAN and WAN network probes• Retrieved and compiled data from remote probes and robots into report form for AT&T and American Airlines executives on findings.• Created ‘Standard Operating Procedures’ document (SOP) for use by team members and for client reference.

Reston, Virginia (Va), Us

• Executed, monitored, verified, and repaired data backup from production market servers• Verified and corrected all reporting issues ensuring client received reports in adherence with contractual SLA• Verified data files from remote units, and ensured integrity for billing and reporting purposes• Billed credit card, telco, and ACH transactions according to departmental schedule• Used MS-SQL scripting to manually retrieve data from production servers• Server assembly and configuration