Javier Deleon Email & Phone Number

Irving, Texas, US

• 17 Years’ Experience in a Technical Support Role
• ‘White Glove’ C-Level Executive Support Technician
• Executive Hardware, Software and Networking Support for C-Level Staff (On-Site and Remote)
• Installed, Configured and Deployed Technology Solutions for all users
• Asset Management of Hardware and Software for the Corporate Office
• Answered Technical Support Calls for Remote Users

Coppell, Texas, US

• Managed Projects involving the Installation of Electronic Data Interfaces
• Performed Extensive QA Testing in accordance with Regulatory Requirements prior to Go-Live
• Performed On-going Remote Support and Proactive Monitoring for existing Electronic Data Interfaces
• Worked closely with Internal and External Developers Setting Project Specifications and SLAs
• Negotiated with Business Partners, Vendors, and Clients Maintaining Effective and Strategic Alliances
• Managed Back-Office Processes such as Invoicing and Accounts Payable Approvals and Denials

Coppell, Texas, US

• Handled Escalated Client Support on Application and Hardware issues
• Supported and Trained Clients remotely with Medical Electronic Report Writers
• Eight Years Professional Experience in a Help Desk Support Role for Clinical Applications and Hardware
• Created a Metrics Baseline for use in Performance Evaluations
• Created SOP and Process Flow Troubleshooting Documents
• Created and Maintained Daily and Monthly reports on Technician and Client Technology Performance

Detroit, MI, US

• Monitored network traffic across the American Airlines Global Network, Diagnostics of Bottlenecks, Latency, Performance and reporting findings to AT&T and EDS.
• Monitored the reliability of American Airlines and Sabre Applications
• Monitored American Airlines Internet, intranet, and web applications for downtime and latency
• Coordinated with AT&T and EDS in the installation of LAN and WAN network probes
• Retrieved and compiled data from remote probes and robots into report form for AT&T and American Airlines executives on findings.
• Created ‘Standard Operating Procedures’ document (SOP) for use by team members and for client reference.

Reston, Virginia (VA), US

• Executed, monitored, verified, and repaired data backup from production market servers
• Verified and corrected all reporting issues ensuring client received reports in adherence with contractual SLA
• Verified data files from remote units, and ensured integrity for billing and reporting purposes
• Billed credit card, telco, and ACH transactions according to departmental schedule
• Used MS-SQL scripting to manually retrieve data from production servers
• Server assembly and configuration