Joseph Dellaquila (Joe) Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

Guidehouse acquired Navigant in October 2019• Partner with Directors and Partners to design and implement consultant resource management within the Global Investigations and Compliance Practice.• Evolve reports and data materials to ensure Directors, Partners and COO digest information in a concise, practical format.• Build utilization reports to reflect month to date and year to date metrics for ~300 consultants.• Analyze project budget reports to understand projected monthly revenue against current status for ~40 projects.• Problem solve with Directors and Partners on a weekly basis to forecast staffing needs as new projects and conflicts arise.• Partner with Operations teams of other internal practices to strategically staff projects aligned to business goals.• Update and monitor external contractor tracking sheet for extenuating and immediate staffing escalations. • Investigate project budget, finances and time details to ensure data is up to date and accurate, while holding the appropriate people accountable. • Created internal ‘staffing search engine’ database to simplify tracking of consultant skillsets/qualifications to best align to projects.• Implemented new resource management tool and trained all consultants on usage.

Greater New York City Area

Greater New York City Area

• Developing, refining and delivering of AHM's Value Story to clients• Ensuring the value story is as standardized and as self-serve as possible• Supplying reports and analytics to team members and management• Responding to questions about existing value story templates or assisting with additions to the current template• Working with production team to create BI reports as needed• Supporting government clients by supplying them with custom ad hoc reports or modifications to an already existing report • Assisting government clients by answering business question that cannot be easily answered with existing standard production reports'

Hartford, Connecticut Area

• Perform business and technical tasks to support third party vendors and help reduce error rates• Lead the transition of work between EDI and Pharmacy & Behavioral Health: External Integration Operations Team• Lead the integration of new health plans with our customers• Monitored and reduced errors and error reports across all Service Centers to identify error trends and impact to Service Centers using computer programs such as excel crystal reports and ACAS which are Aetna based program.• Research ongoing trends within the PBM and Behavioral Health industry• Translating and communicating complex data into a simplified format

Hartford, Connecticut

• Lead the integration of new health plans with our customers.• Support end to end benefits open enrollment process by updating our health plan checklist and doing benefits compare calls with our vendors before the beginning of open enrollment.• Provide business and technical support to strengthen Aetna’s relationship with external Pharmacy Benefit Managers, Behavioral Health Vendors in sharing pharmacy claim data related to HSA’s/HRA’s and accumulator information.• Monitor errors and error reports across all Service Centers to identify error trends and impact to Service Centers using computer programs such as excel, crystal reports and ACAS which is an Aetna based program.• Support project team during the implementation process when a new customer will be buying Aetna health plans for open enrollment, and report any transaction and or other unexpected system issues that may occur after implementation. • Provide service centers with account updates in regards to systematic issues and any temporary workarounds.• Write up and submit Service Requests. Drive Service Request resolution by engaging and working with Managed Services and other impacted system areas.

Hartford, Connecticut Area

• Tested various Microsoft Office applications on Aetna PC’s and Surface Pro 3 Tablets.• Tested Aetna build on Lenovo, HP and Apple laptops. This build is code which is implemented into the computer which allows it to run on Aetna’s platform and keeps information secure by Aetna’s standards.• Assisted in the planning of a new IT Support Area by meeting with other organizations internally and designing an area which would be effective for all Aetna employees.

Hartford, Connecticut Area

• Monitored and provided open source intelligence to Intelligence Manager through the use of security cameras, breaking news updates and or any information that was brought to my attention through email or phone calls.• Review security threats or violations that occurred on Aetna property during the night hours. Research and prepare for possible threats to employees who are traveling out of the country.• Reviewed Corporate Security policies and procedures to understand what can and cannot be considered a company violation.• Assisted with incident investigations, including access control reports and video review• Conducted multiple risk assessments on threats/events that had the potential to affect company assets/personnel.• Provided intelligence briefings and mapping of events within close proximity to office locations. • Utilized Corporate Security technology (D3 Security, CCure, Nextiva) to review and analyze incident reports.• Researched economic espionage information which was then handed over to the IT Risk Management organization.• Reviewed and researched country risk assessments through news sites or search engines such as Google and on national news sites.

Hartford, Connecticut Area

· Support Internet Protocol phone implementation and replacement of plain old telephone lines (POT’s)· Reviewed and analyzed Multiprotocol Label Switching (MPLS) inventories and updated according to roll out plan

Hartford, Connecticut Area

• Updated formal reports and maintained databases for Remote Access Control.• Tested VPN Connections at Wi-Fi and free hot spot locations through-out Connecticut.• Configured firewalls for the department to ensure consistency for our customers.• Worked on several internal Aetna projects including Capstone with other interns.

Bachelor’S Of Science, Business Administration/Hrm

Activities and Societies: Football Team, Campus Ministry, Italian American Club, Intramural Basketball RefereeAACSB Accredited School.

Education record

Activities and Societies: Football, Basketball and Baseball Teams