Jonathan De Loose Email & Phone Number

Brussels, Be

Brussels, Brussels Region, Belgium

Zaventem

• Review and adapt all existing processes• Handle transition from previous project team and new• Manage planning & forecast• Ensure resources availability• Anticipate operational impact & needs• Optimize resource needs for other projects• Make sure project goals are reached• Provide deliverables report for Operation meetings• Manage financials (actuals & forecasts)• Check and validate expenses notes• ...

• Assist in the offer creation process• Organize International Hardware RollOut (Planning & follow-up)• Assist in recruitment of a team composed by 10 Technicians (IMACs)• Coordinate rollout on-site and report progress to the client• ...

• Monitoring overall performance of services• Communicate around issues and improvement opportunities• Ensure operations teams are aware of changes and prepared• Ensure resources availability• Anticipate Project operational impact & needs• Analyse & propose possible scope changes & contract changes • Service reporting and sponsoring service delivery meetings• Make sure SLA are achieved and monitoring KPIs• Make sure contract goals are reachable and reached

• Lead a team composed of 10 technicians by planning interventions (Requests & Incidents) • Manage hardware stock (CMDB reporting + physical stock)• Handle all upcoming requests/demands for projects (LifeCycle Mgmt & Day-to-day)• Project Support (ex: RollOut W7, FlexiWork (Shared Workplaces), Teleworking, Unified communications)• Anticipate on all hardware needs/demands within projects/day-to-day• Organize meetings to improve work process with other support teams• Pro-active checks between CMDB & SCCM• Participate to BCP/DRP tests & scenarios• Creation of procedure for customers or/and Service Desk colleagues• Handle deliveries to/from outside stocks (KDL, Osiris...)• ...

Région De Bruxelles, Belgique

Région De Bruxelles, Belgique