Jennifer Mcculloch Email and Phone Number

Manages the Americas regional Project Management Office (PMO) team, overseeing PMO operations, including line management of PMO Team Leads, Project Managers, Project Associates and Project Coordinators. Operationally providing support and enabling project prioritization, financial reporting, resource planning and adherence to the Global PMO governance standardization. • Oversee the management of PMO projects, ensuring alignment to the Global PMO strategy. Works closely with the Director, Global PMO on standardization and compliance.• Sets and champions project management standards and ensures the team is working within the framework of standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the Lenovo Project Management Framework (LPMF).• Ensures quality project outcomes are planned and delivered on all projects, meeting all agreed requirements and ensuring high customer satisfaction.• Resource and capacity Management of PMO team members to ensure a balance between billable utilization and cost management.• Works closely with the Services Sales, Solutioning and Operations teams to provide guidance on opportunities; PMO resource allocation, partner selections and cost modeling.

- Guide the creation, enhancement, and expansion of Lenovo Sustainability services across all geographies- Ensure product requirements, business objectives, and PnL targets are met- Own portfolio management and offering development- Develop multi-year strategies and execution plans- Collaborate across business units and geographies to drive high value business outcomes- Awards: Worldwide Services STAR Award January 2022, December 2022

• Established and maintained business management system & program governance for over 50 global service delivery partnerships. Activities included facilitating quarterly business reviews & ongoing cadence, cost optimization, pipeline reviews, complex contract negotiations, SLA/KPI performance management, escalation management, and ensuring consistent delivery & customer experience • Onboarding of new providers, working as a liaison between sales, procurement, and legal to drive the process and negotiate Master Service Agreement contracts• Fostered alliance relationships at all levels within partner organizations• Successfully collaborated with cross-functional teams, including services sales, solution architects, technical specialists, hardware account teams, project management office, and service delivery• Drove revenue and portfolio growth through new offering development and sales enablement• Executed customer satisfaction program, demonstrating consistent overall satisfaction scores of 90% or higher• Awards: Lenovo Peer to Peer Award, June 2017, Leading Microsoft investment program and enablement of partner strategy

• Team lead for 5 solution sellers, owning forecast management to drive growth and retention for a $20M North American data center services business• Managed relationship with a strategic global business partner, driving revenue growth and market share through pipeline reviews and monthly business management cadence • Built and delivered comprehensive training curriculum for new hire inside sales representatives• Awards: Lenovo North America Services Quarterly Award, September 2016, for leading inside sales training curriculum

Account Executive - Enterprise Systems Groupx86 Solutions*Field Sales*• As of October 1, 2014, Lenovo Group Ltd. officially acquired the x86 Systems and Technology business from the IBM Corporation. As a part of this acquisition, I was responsible for ensuring the Lenovo x86 server strategy is understood by current and prospective customers, maintaining the existing client base and acquiring and growing new customers• Managed territory relationships and sales growth for cloud, analytics and converged server & storage solutions for cross-industry customers ranging in size from midmarket whitespace to Fortune 500 enterprise accounts• Built and deployed a territory business plan including market analysis to identify and maintain strong customer relationships at the end user and C-level, resulting in end to end solution sales and customer fulfillment and satisfaction• Teamed with marketing, technical sales, and inside sales to create and deploy marketing campaigns and events• Ensured territory growth to over $10M in revenue via direct sales and through indirect strategic channel sales

Sales SpecialistIBM Integrated Solution - Hardware, Software, Services*Field Sales*• Responsible for sales execution and market awareness of newly launched strategic offering, IBM PureFlex Integrated Solutions - a flexible cloud infrastructure system with enhanced software and services• Managed territory of Fortune 500 enterprise accounts, State and Local Government, and Higher Education customers, teaming with channel distribution partners and OEM solution partnersAchieved 105% of full year 2013 quota.

Responsible for managing and growing IBM services contracts including hardware and software maintenance, networking solutions, and other data center services across all industries within the Georgia territory. Focus on complex solutions and premium services.Foster client relationships and signings by being a technical services point of contact, preventing and providing assistance during services outagesMentor and train new team members in skill development and territory managementAchieved $54.5M net new services signings in 2012Achieved $9.8M net new services signings in 2011Achieved $4.5M net new services signings in 2010*Combination Inside/Field Sales*

2009 Rookie of the YearAchieved 120% of 2009 full year quota*Inside Sales*Managed IBM Mid Market relationship for a Central Florida territory. Industry Focus : healthcare, financial services, and computer servicesRepresentative of the entire IBM portfolio; hardware, software, financing, consulting, and technical servicesLeveraged extended team of product specialists and business partners to build end to end solutions that enable customers to increase productivity, reduce costs, and improve operational efficiencyTeam leader in customer satisfaction

• Managed marketing plans for three different musical artists• Leveraged various social media tools to communicate information and increase awareness

• Managed trade activity for a team of senior CBOT traders• Worked effectively in a high pressure environment to input trade information and ensure trade accuracy

• Managed purchasing for this student run coffee house, a $1M+ division of FE• Barista