Jithmal Demuni Email & Phone Number

Auckland, New Zealand

Supporting all Timely staff across offices in New Zealand, Australia, and UK

Denver, Colorado, United States

Working as part of the greater EverCommerce support team

Auckland, New Zealand

Key responsibilitiesDigital Boost PlatformWorking as part of the digital support team for the Digital Boost platform. Digital Boost is an initiative from the Ministry of Business, Innovation & Employment (MBIE), and The Mindlab aimed to help small kiwi businesses get the most out of digital tools and skillsThe MindlabAssisting the internal technical team with testing and implementation of new features to the enrollments platform built on Salesforce

Auckland, New Zealand

Short-term engagement to gain New Zealand work experience and customer interaction to help transition markets. Key responsibilities included following the C.A.R.E (Connect, Ask, Recommend, Execute) process to understand customer needs and recommend a suitable product and/or services. Achieving daily and weekly sales targets set by the company as well as providing in-store technical support for customers.

Colombo, Western, Sri Lanka

Key responsibilities included requirement gathering, managing, and supporting digital projects for various small business and enterprise clients. This involved working closely with development teams using agile project management methodologies to meet the requirements of stakeholders within the agreed scope and timeframe. Additional responsibilities included;Provide requirement specification documents and wireframes for digital projectsProvide maintenance and SEO optimisation for completed web projectsAchievements; Successfully completed 10 new web projects on time and on budget Took charge and completed 2 web projects in record time that were dormant due to project scope discrepancies Formulated a hybrid-cloud approach for a banking client to overcome legislative constraints when using overseas cloud services Recognised for providing exceptional after-sales support for client websites

Colombo, Western, Sri Lanka

Key responsibilities included providing support and training for a large portfolio of G Suite clients. Development of G Suite client portfolio by approaching new customers as well as following up on leads identified by the business development team. Additional responsibilities included;Providing installation, training, and technical support for Acunetix web vulnerability scanner clients Providing low level support for AWS (Amazon Web Services) clients by means of instance configuration and data migration DNS migration for new clients that opted for AWS web hosting Achievements;1 of 2 Google certified deployment specialists in the company Supported a portfolio of over 400 G Suite client as a Google G Suite admin with little to no delay in agreed turnaround Approached and successfully converted 6 enterprises to G Suite over the course of 6 months by showing benefits and total cost of ownership versus Microsoft Exchange Recognised for providing outstanding product training and on-boarding by several G Suite clients Sole Acutenix v10 certified deployment and training specialist for the company. Certification allowed the company to gain partner status Single-handedly provided Level 1 and Level 2 onsite and/or remote technical support for G Suite and Acunetix clients with minimal delay in agreed SLA turnaround time

Colombo, Western, Sri Lanka

Key responsibilities included proving technical support for Oracle Siebel CRM customers as part of the Level 1 team. Assisting the technical installation team to install and configure Oracle server hardware at major cell cites across the country. Keep inventory of hardware components such as Cisco switches and Sun Microsystems servers.

Postgradute Diploma In Computing, Computer Science

Areas of study included; Mobile and wireless communication concepts such as 802.11ax and 4G technology Project management using agile.

Bachelor’S Degree, Software Engineering, Second Class Honors(1St Division)

Activities and Societies: iFM Crew Member (2013), Stage Craft (2013) Back Stage Crew Areas of study included; Web development using PHP.

Foundation Degree

Activities and Societies: Interact Club Obtained foundation certificate in 2012

Education record

Primary to G.C.E ordinary level education