Joana Denelle Email & Phone Number

Al Rayyan, Qatar

Seychelles

- Part of the pre-opening team, devised and adapted all standards, processes, and procedures for the department, maximizing efficiency throughout. - Contributed to the conceptualization and implementation of the F&B offer of 6 signature restaurants and destination bars (La Perle, Maison des Epices, Moulin, Lalin, Torti and Peacock Terrace), from storytelling to menu conception and design (20+).- Tasked with the set-up and execution of all information technology systems, including… Show more - Part of the pre-opening team, devised and adapted all standards, processes, and procedures for the department, maximizing efficiency throughout. - Contributed to the conceptualization and implementation of the F&B offer of 6 signature restaurants and destination bars (La Perle, Maison des Epices, Moulin, Lalin, Torti and Peacock Terrace), from storytelling to menu conception and design (20+).- Tasked with the set-up and execution of all information technology systems, including Sevenrooms, Micros Simphony, and Birchstreet, across the entire resort. Achievements- Awarded the Wine Spectator Restaurant Awards 2024 for three Destination Restaurants (La Perle, Maison des Epices & Moulin) Show less

Glacis, Seychelles

- Completed Management Agreement Audits for both Hilton Northolme and DT Allamanda.- Provided operational support in all GC&E functions, including commercial activations, weddings, private events, and end-of-year festivities.- Actively participated in weekly and monthly business and commercial focus meetings. - Contributed and participated in the 2022 AIO GM Conference in Hilton Labriz, assisting with its organization, from logistics to workshop creation, as well as the development… Show more - Completed Management Agreement Audits for both Hilton Northolme and DT Allamanda.- Provided operational support in all GC&E functions, including commercial activations, weddings, private events, and end-of-year festivities.- Actively participated in weekly and monthly business and commercial focus meetings. - Contributed and participated in the 2022 AIO GM Conference in Hilton Labriz, assisting with its organization, from logistics to workshop creation, as well as the development and design of the Conference Management Whova App (94% engagement rate). - Initiated the Hilton Northolme Heroes Committee, a cross-over between Blue Energy & Thrive, to drive ESG initiatives as well as team member engagement (+10 monthly events). - Completed Lead 2.1 Leadership Program (January 2023). - Successfully completed the pilot program for the Team Member Welcome Booklet with the L&D department, carrying it forward for DT Allamanda. - Spearheaded and inaugurated the Seychelles Padel Society association, opening the Hilton Labriz Gastrolounge padel courts, participating in commercial activations, and involving the Seychellois youth.- Organised padel tournaments, engaging both locals and international guests to play against the world’s best padel players, including Bea Gonzalez and Mari Carmen Villalba. - Repositioned the resort’s signature villa category, including the introduction of Villa Host services as to provide higher value, thus enabling revenue increase (+50,000 EUR yearly incremental profit). - Supported two hotel pre-openings (Canopy & Waldorf Astoria), from OS&E selection to F&D concept creation. Show less

Yaoundé, Centre, Cameroon

Completed 1st placement of the Elevator Fast-Track Leadership Program, gaining experience in Operations and Human Resources, directly reporting to General Manager.- Completed departmental cross-exposure in 10 departments (Front Office, POMEC, IT, Food & Drinks, Housekeeping, Culinary, Leisure & Recreation, Human Resources, Learning & Development as well as GC&E). - Updated all room type checklists, resulting in 3.9 pp room cleanliness increase YOY. - Managed a variety of… Show more Completed 1st placement of the Elevator Fast-Track Leadership Program, gaining experience in Operations and Human Resources, directly reporting to General Manager.- Completed departmental cross-exposure in 10 departments (Front Office, POMEC, IT, Food & Drinks, Housekeeping, Culinary, Leisure & Recreation, Human Resources, Learning & Development as well as GC&E). - Updated all room type checklists, resulting in 3.9 pp room cleanliness increase YOY. - Managed a variety of banqueting functions from start to finish throughout the weddings season, as well as outside catering events at the Olembe Stadium for the AFCON 2021 opening and closing matches, for a total revenue of USD 150.000, covering four matches and 12 sky boxes. - Ran the festive season 2021/2022 events, including Christmas & New Years.- Conducted talent reviews for all departments, including training plans. - Contributed to the business development and promotion of Bar Panoramique, heading menu engineering and design initiative, creation of dedicated mobile application, and opening of secondary outdoor terrace, resulting in +30% increase in MOM F&B revenue, and 20% increase in average food checks. - Organised and executed volunteering events in line with Hilton’s 22for22 ESG Goals. Show less

Paris, Île-De-France, France

Operated in the hospitality industry during the Covid-19 Pandemic amid ever-changing government regulations, and health and safety protocols.

Bangkok, Bangkok City, Thailand

As part of my Master in Science in Global Hospitality Management, my team and I participated in an academic consulting project with Six Senses (IHG) to reach their Plastic-Free 2022 Goal. This ultimately led to creating the Plastic-Free Framework, a systematic approach to eliminating plastic within the hospitality industry, setting the company up for success.

Paris, Île-De-France, France

Đông Anh, Hanoi, Vietnam

Headed Concordia International School Hanoi (CISH) canteen operations, as part of the Donkey Bakery Catering Department. Supervised a team of 10+ hearing-impaired employees to provide for 400+ students and faculty members.

Tây Hồ District, Hanoi, Vietnam

Developed and implemented marketing campaigns for 5+ new products and services.Edited website storefront and updated 120+ products, noticeably improving user experience.Banned single-use plastic in all business units, replacing them with local and reusable alternatives.Conducted 10+ seminars on social enterprises, educating both students and young professionals on its concept, merits and challenges.

Poitou-Charentes, France

Assisted in growing the family business; managed marketing aspects including collateral production and website development. Also expanded services to include customizable culinary and artistic workshops, and aided in obtaining the EU Ecolabel Certification FR/051/035.

Tây Hồ District, Hanoi, Vietnam

In charge of all sales and marketing activities covering café, international school canteen and catering operations, sustainable farming and bakery.

The Hague Area, Netherlands

Supervised and coordinated daily activities.

Master Of Science - Ms, Global Hospitality Business, 3.6/4

Starting point of the tripartite MSc. in Global Hospitality Business (MHG) program, in association with the Ecole Hoteliere de Lausanne.

Master Of Science - Ms, Global Hospitality Business, 4/4

Completed the 2nd MGH semester at the Dusit Thani College (Bangkok) in the midst of the Covid-19 pandemic, experiencing the APAC region.

Master Of Science - Ms, Global Hospitality Business, 4/4

Concluded the MGH Program at the Conrad N. Hilton College of Hotel and Restaurant Management. • Organised and conducted hotel visits.

Bachelor Of Business Administration (Bba), Business Administration & Management, 3.84/4

Activities and Societies: Founding Member Hult Gaming Society, Founding Member Hult Hawks Female Basketball, Hult Model United Nations.

French Baccalaureate Diploma With Honours, Scientific Section - Physics & Chemistry

Activities and Societies: Model United Nations (THIMUN 2012 & 2013) High School Women's Sports Team Coach (2013-2014) • Elected Student.