Joseph Dennis Vicencio

Joseph Dennis Vicencio Email and Phone Number

Virtual Assistant/Social Media & Influencer Manager @ Magic
Joseph Dennis Vicencio's Location
Valenzuela, National Capital Region, Philippines, Philippines
About Joseph Dennis Vicencio

I am a highly motivated professional with 33 years of experience in customer care & management. I have experience working as a Virtual Assistant for an AI start-up company.I have extended my skill set by achieving proficiency in Social Media Management.I have over 10 years of call center experience with Convergys as a Team Leader and 1 year as a Team Manager with Alorica. I am results-oriented and committed to the highest levels of professional excellence.

Joseph Dennis Vicencio's Current Company Details
Magic

Magic

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Virtual Assistant/Social Media & Influencer Manager
Joseph Dennis Vicencio Work Experience Details
  • Magic
    Virtual Assistant
    Magic Aug 2021 - Present
    Philippines
    I work as a Virtual Assistant for an AI start-up company. They specialize in AI Restaurant Concierge Services. My task is to review the conversation between customers and the AI Concierge. I also identify potential errors and train the AI to understand and deliver the proper response.
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  • Jdenn - Media Manager
    Social Media & Influencer Manager
    Jdenn - Media Manager Oct 2020 - Present
    Valenzuela City, Metro Manila, Philippines
    Provide Social Media Consultancy Services and Social Media Management. I am also an Influencer Manager.
  • Studypool Tutor
    Freelancer
    Studypool Tutor Sep 2019 - Oct 2020
    Valenzuela City, Philippines
    Respond to online requests and provide students with answers to academic questions.
  • User Testing
    Freelancer
    User Testing May 2018 - Oct 2020
    Valenzuela City, Philippines
    Provide feedback to website design & functionality created by various clients.
  • Casting Words Workshop
    Freelancer
    Casting Words Workshop May 2018 - Oct 2020
    Valenzuela City, Philippines
    Transcribe audio files, proofread, edit & evaluate final copy to ensure I align content with established guidelines.
  • Transcribe Me!
    Freelancer
    Transcribe Me! May 2018 - Oct 2020
    Valenzuela City, Philippines
    Transcribe audio files, proofread, edit & evaluate final copy to ensure I align content with established guidelines.
  • Sun Life Financial
    Personal Financial Advisor
    Sun Life Financial Nov 2018 - Jun 2019
    Helped clients make well-informed choices for building & protecting their savings & provided them with options to achieve financial security.
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  • Alorica
    Team Manager
    Alorica Dec 2016 - Nov 2017
    Ncr - National Capital Region, Philippines
    Provide leadership to a team of Customer Service Representatives by managing & supervising the over-all performance of all direct reports.
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  • Convergys
    Team Leader
    Convergys Sep 2005 - Dec 2015
    Makati City
    Provides leadership to a Team of Customer Service Representatives that takes in calls and handle the various concerns presented by clients. Empowers the Team to address the needs of the caller and provide resolution to their queries.
  • Convergys
    Customer Service Representative
    Convergys Mar 2005 - Aug 2005
    Makati City
    Joined Convergys as a JP Morgan Chase Credit Card Fraud Analyst. Worked as Customer Service Representative handling calls and addressing the concerns and needs of the client.
  • Amico Ventures Corporation
    General Manager
    Amico Ventures Corporation Jun 1998 - Dec 2004
    Cagayan De Oro City
    Served as the General Manager of a Small Business Enterprise dealing with Purified Drinking Water (Crystal Clear Water Store). Employed and supervised a staff of 15. Controlled all aspects of Operations ranging from Daily Management to Balancing Finances and Monitoring Inventory.
  • Jade'S And Phyd'S
    Store Proprietor
    Jade'S And Phyd'S Jun 1997 - Dec 2004
    Cagayan De Oro City
    Engaged in a Small Business Enterprise catering to the needs of college students.
  • Mcdonald'S
    Head Manager
    Mcdonald'S Jan 1995 - Jun 1997
    Cagayan De Oro City
    Assisted the Restaurant Manager manage the operations, staff, and business results of McDonald’s Cagayan. Supervised people and managed restaurant systems, also handled day-to-day operations.
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  • Mcdonald'S
    2Nd Assistant Manager
    Mcdonald'S Jan 1993 - Dec 1994
    Cagayan De Oro City
    Assisted the Restaurant Manager as well as the First Assistant Manager in running the restaurant.
    View
  • Mcdonald'S
    Manager Trainee
    Mcdonald'S Jun 1991 - Dec 1992
    Cagayan De Oro City
    Learned how to assist the Restaurant Manager manage the operations, staff, and business results of McDonald’s Cagayan.
    View

Joseph Dennis Vicencio Skills

Leadership Customer Experience Team Building Social Media Business Process Outsourcing Internet Recruiting Customer Satisfaction Vendor Management Team Management Team Leadership Process Improvement Digital Marketing Facebook Microsoft Office Operations Management Microsoft Excel Customer Service Social Media Marketing Management Coaching Outsourcing Marketing Strategy Call Centers Small Business Marketing Recruiting Linkedin Performance Management Instagram

Joseph Dennis Vicencio Education Details

  • Xavier University Ateneo De Cagayan (Ph)
    Xavier University Ateneo De Cagayan (Ph)
    Psychology
  • University Of The Philippines, Manila
    University Of The Philippines, Manila
    Biology/Biological Sciences, General

Frequently Asked Questions about Joseph Dennis Vicencio

What company does Joseph Dennis Vicencio work for?

Joseph Dennis Vicencio works for Magic

What is Joseph Dennis Vicencio's role at the current company?

Joseph Dennis Vicencio's current role is Virtual Assistant/Social Media & Influencer Manager.

What schools did Joseph Dennis Vicencio attend?

Joseph Dennis Vicencio attended Xavier University Ateneo De Cagayan (Ph), University Of The Philippines, Manila.

What skills is Joseph Dennis Vicencio known for?

Joseph Dennis Vicencio has skills like Leadership, Customer Experience, Team Building, Social Media, Business Process Outsourcing, Internet Recruiting, Customer Satisfaction, Vendor Management, Team Management, Team Leadership, Process Improvement, Digital Marketing.

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