• Manage a team of a highly qualified and motivated Ad Operation Managers who manage Ad Operations Associates. • Identify and implement operational and process improvements to ensure operational efficiencies. • Responsible for successful launching all of Collective's campaigns. • Provide daily campaign management, including forecasting of spend, volume, and performance levels. • Leverage & manage multiple online ad exchanges for media buying..Support Sales/Account teams with campaign analyses• Provide guidance for Sales/Account teams in client sales planning

• Manage a team of a highly qualified and motivated Optimization Managers who manage Optimization Associates. • Responsible for analysis and reporting including campaign measurement, analysis to drive client insights, identification of performance improvement opportunities, and ad hoc analysis and reporting to support key initiatives within the organization.• Identify and implement operational and process improvements to ensure operational efficiencies. • Responsible for successful delivery and performance of Collective's campaigns per client goals. • Provide daily campaign management, including forecasting of spend, volume, and performance levels. • Leverage & manage multiple online ad exchanges for media buying..Support Sales/Account teams with campaign analyses• Provide guidance for Sales/Account teams in client sales planning

The Manager, Content Classification manages the team that develops the breadth and quality of our product offerings by selecting and classifying the music best suited for our clients’ needs. This includes rating/accepting submissions, determining the genre, collection and quality of each submission, editing, and special audio projects.

• Manage and support the field sales account managers to ensure monthly revenue numbers are met• Implement solutions and workflow to resolve customer issues, improve internal and external products and services to increase revenue• Manage software release cycle to ensure the voice of the customer is heard in prioritizing the stories that are released in the agile software development lifecycle• POC for the Media Sales team supporting all major media organizations including but not limited to Time Life, People, Werner Media, NBC, and additional daily, weekly and monthly publications.

• East Coast Regional Manager of Tier 2 Technical support for Search and Display offerings for Microsoft Advertiser and Publisher Digital Advertising• Work as part of the management team to optimize Microsoft's ability to resolve customer issues, improve products and services, increase revenue and improve contribution margin• Build and manage a highly skilled team of Technical Support Analysts to drive results for customers and partners• Develop bench strength by providing people with the right experiences, candid feedback, coaching, training and career development• Manage performance to defined service (SLAs) and support levels for escalations from any group requiring advertiser issue resolution• Manage quality management projects to increase customer service KPIs through performance effectiveness and job satisfaction• Identify strategies to increase overall customer satisfaction and retention• Drive advertising support operating results in the areas of cost, quality and productivity• Develop rich media expertise across Support and Tier 1 teams and troubleshoot emerging media offerings• Forecast and develop a global support model for Microsoft’s display advertising offerings• Drive cross functional process development in support of meeting business objectives• Prepare and reporting metrics that are critical in tracking performance, trends, and staffing requirements• Manage vendor relationships as appropriate• Contribute to the creation of support policies, processes and documentation for future ad serving systems and products

• Managed RBN 24X7 live streaming operations, which includes comprehensive network monitoring and management. • Built and maintained Network Operations Center to combine incident, event, and editorial management to ensure 24X7 operational supports. • Managed the event set up and successful delivery of events for RBN which is the proven delivery network of choice for some of the world's most active broadcasters and content owners. RBN provides services for media companies, corporations and other organizations, and is the largest live online webcaster, with more than 5,000 discrete events each month.