Jeff Deluca Email & Phone Number

Greater Saint Louis Area

The Sr. Technical Manager I have led various projects primarily concentrated on infrastructure expansion and upgrades related to the on-going support and expansion of AWS Cloud products and services. Greatly involved in project scope, schedules, resources and budget; leading project teams and interacting with stakeholders located at multiple global sites, while delivering quality results that meet/exceed expectations.

Ofallon, Mo

Led implementation of Oracle Siebel CRM solution for MasterCard to support digital marketing initiatives, including consumer data collection, compliance, availability and operations standards, and governance processes. Environment: Oracle Siebel CRM, Oracle Real-time Decisions, Oracle Business Intelligence, and Informatica PowerCenter Key accomplishments include: + Infrastructure build and introduction of Oracle environment + Team recruiting and training for new business systems environment as well as new business practices + Vendor engagement and mangement for system integration, development services, operational support and staffing + Enterprise system governance, process and standards development, and operational standards + Technical Road Map creation and management

Greater Chicago Area

Managed delivery of multiple SAP CRM Sales and Marketing solutions for Mitsubishi Electric Managed delivery of a two-phased marketing couponing solution and the interfaces to/from a third party clearinghouse for The Coca Cola Company • Architected entire solution and managed a team of eight consultants • Maintained direct relationship with business clients, key business stakeholders and senior IT leadership Responsible for the design and build of: * Campaign Management – Campaign Types, Coupons, Offer Code Generation, and BW-BPS Integration * CRM Basic Functions – Status Management, E-Mail Notifications, Business Partners, & Marketing Org Structure

Plano, Texas

Division: Sales Products & OperationsThe Operations Process Improvement Group is the internal consulting team that seeks to make things run more efficiently by using technology. We analyze the operations of our business (Customer Service, Outbound Sales, New Product Addition, Fulfillment, and Warehousing) and find opportunities to improve customer experience and reduce costs. Then we work with our engineering team to build systems to realize those opportunities.Overseeing the Sales vertical of Ops Process Improvement, responsibilities include:* In charge of products and projects related to Sales for the Wayfair organization* Overseeing third party relationships * Manage a Sales Ops team responsible for analysis, CRM administration, troubleshooting, bug report and product creation* Responsible for the workload and oversight of the Sales Engineering division* Lead company wide initiatives and overhauls including Wayfair Swatch process* Provide consulting to all Sales, Ops and Marketing divisions related to the Business Account Management program