Sales, Management, Operations & Underwriting – Property & Casualty Insurance
Hanover, Fireman’S Fund, Atlantic Mutual, Aig, Mesirow Financial
Chicago, Il
Sales and ManagementPresented personal insurance solutions to high net worth individuals; leveraged internal partnerships and an existing customer base to increase sales revenue by over $300K within the private client division; managed a team of 6 underwriters with productivity and profitability goals for 10 states; traveled within the assigned territory to assist in marketing efforts and provide product training to brokers; responsible for the selection and training of new associates as… Show more Sales and ManagementPresented personal insurance solutions to high net worth individuals; leveraged internal partnerships and an existing customer base to increase sales revenue by over $300K within the private client division; managed a team of 6 underwriters with productivity and profitability goals for 10 states; traveled within the assigned territory to assist in marketing efforts and provide product training to brokers; responsible for the selection and training of new associates as well as performance management, salary administration and career development plans; managed over 50 customer service representatives taking in excess of 4,000 calls per day; trained and supervised a staff of 20 first line underwriting and customer service representatives.Operations and UnderwritingResponsible for risk analysis of all new business applications for high net worth individuals; coordinated, managed and negotiated a renewal book of business valued at over $30MM; increased gross written premium by over $1.5MM; achieved a loss ratio of 42% while increasing premium growth by 12% year over year; increased annual premium revenue by over $1MM on existing business through telephone marketing efforts; provided detail call reports and analysis on a daily basis to ensure a high customer satisfaction score within the call center environment; provide 2nd level technical support for insurance rating platform; played a primary role in the successful installation of commercial rating software for over 400 brokers in 38 states. Show less