• Managed the development of a custom event registration platform for Valve Corporation's annual employee event, authoring technical documentation, requirements, and business rules to developers, ensuring seamless execution of the registration site.• Coordinated API integration among multiple vendors to streamline data flow and optimize functionality.• Demonstrated expertise in managing a complex project through the software development lifecycle, ensuring on-time delivery and stakeholder satisfaction.

• Provided program management support for research programs at Meta's Global Research Operations team, including onboarding new program participants, managing monthly on-call schedules, authoring operational documentation and managing the program knowledge library.• Served as an escalation POC and SME for program operations, research policy, and testing database updates.• Spearheaded policy training for UX researchers, successfully training a cohort of over 200 researchers within a 3-month timeframe.• Implemented a new support triage process, resulting in a 39% decrease in inquiries from other teams and enhancing operational efficiencies.• Created and implemented a comprehensive self-paced training course on Cornerstone (CSOD), accessible organization-wide, fostering continuous learning and development for all employees who conduct survey research.• Independently planned a multi-day offsite event, including session management, speaker engagements, vendor, coordination, and budget management.

• Coordinated alignment across multiple product teams for cross-sectional monitoring and alerting for digital systems.• Analyzed product teams' KPIs to assess system health and implement improvements.• Authored project roadmaps and provided weekly status reports to cross-functional stakeholders and leadership, efficiently communicating project progress, risks, opportunities, and budget allocation.

• Concurrently managed multiple complex projects, managing teams of full stack developers, front-end web producers, and designers in building custom software and reporting solutions (SaaS, SQL) for large-scale global events, including: Microsoft Ignite the Tour; Tableau Conference; AT&T Shape; Valve Corporation's annual employee event.• Executed QA user testing of all registration sites.• Served as technical liaison and contact between external stakeholders, internal leadership teams, and customer service staff, while developing and maintaining client relationships.• Managed onsite registration and check-in experiences for events with 100-20,000+ attendees in cities worldwide.• Hired, trained, and mentored junior team members to enhance their skills and performance, thereby contributing to the overall success of the projects.

• Managed projects launching registration platforms in coordination with web engineers, technical services team, and third-party vendors.• Oversaw events with global audiences including customer service, vendor support, and travel.• Participated in Agile and Scrum meetings as a product owner.• Managed attendee customer support by phone and email, utilizing Teamwork Desk ticketing system.• Coordinated analytics system to provide data driven reports to stakeholders.

• Collaborated with program faculty to develop and refine course material for the Project Management Certificate Program to ensure alignment with PMI standards and ensure successful program progress.• Provided individual instructional support to students on project management methodologies, tools, and concepts.

• Developed course material for the Project Management Certificate Program.• Reviewed 100+ program applications and issued admissions decisions per program cycle while managing program counts and waiting lists.• Served on two committees while also regularly completing Professional Development courses.

⋅ Facilitated the administration of over 10 programs.⋅ Data entry specialist, while also completing contract setup, scheduling, and serving as a liason between campuses.⋅ Worked under three separate Program Managers, handling multiple projects at a time and maintaining balanced support.⋅ Served on the Knowledge Base committee, editing, proof-reading, and writing Knowledge Base documentation.⋅ Served on the Social Committee, planning and facilitating organizational events.

• Provided direct support to multiple executive-level directors, including managing inboxes, complex calendars, and budgets.• Hosted monthly, district-wide leadership events with 100+ attendees.• Built and maintained relationships with district leaders and served as a point of contact to the public on behalf of Executive Directors.• Coordinated graduation ceremonies for 16 high schools.

• Spearheaded implementing a new registration system that was the first departmental update in 11 years, including researching and creating proposals for C-suite level executives.• Developed training materials and conducted program overview training for team members across the organization.• Planned and hosted outreach events with 400+ attendees.• Authored all program communications, reaching 2000+ readers per program cycle.• Promoted from Front Desk Assistant in April 2015 and from Assistant Coordinator in October 2015.

• Directly interacted and supported customers via email, over the phone, and in person.• Implemented and administered a new scheduling system for over 180 staff members.• Supported the entire department with all administrative tasks.• Successfully handled multiple duties and projects at a time while serving under multiple managers

• Served as the first point of contact for the institution.• Independently performed all administrative duties, including mail processing, maintaining files and archives, room scheduling for the entire institution, and supporting executives.• Trained and supervised student workers.• Audited student files to ensure compliance.

• Developed and facilitated cross-departmental training for new and returning staff.• Oversaw hiring, on-boarding, and supervision of 10-15 staff members per academic year.• Provided varying degrees of technical support in a high-volume call center, via email and in person utilizing Zendesk.

• Worked directly under the Quality Assurance Manager to ensure quality and efficiency of the agency• Completed regular auditing of all case files;• Oversaw case file creation, organization, filing, and management• Assisted with intake coordination of new clients

Assisted candidate in residential canvassing; collected and inputted voter information and responses into online database; reviewed election events for candidate improvement.