Jake Desomery Email & Phone Number

New York, New York, United States

• Spearheaded the successful opening of a dynamic amenities space inside the Metlife Building, featuring a full-service espresso bar and an afternoon full cocktail bar and outdoor terrace, enhancing the overall experience for tenants and visitors.• Managed and executed catering services for conferences and cocktail receptions, ensuring seamless and memorable events.• Demonstrated strong financial acumen by effectively controlling costs, working within budget constraints, and consistently achieving financial targets.• Partnered with coffee and tea vendors to source the high quality and premium products that would serve the needs of the client and focused population of the customer.• Cultivated and nurtured relationships with clients to understand their unique needs and deliver exceptional service, leading to increased client satisfaction and loyalty. This includes collaborating with the property management team, events and sales teams to create programming to drive interest into the space.• Innovatively developed revenue-driving strategies, including the implementation of a successful loyalty program, introduction of rotating menu items, and solicitation of direct feedback from customers.• Oversaw the maintenance of pantry spaces in the lounge and wellness center, ensuring a well-stocked and inviting environment for building occupants.• Proactively identified and capitalized on opportunities for business growth, contributing to the continuous success and expansion of the amenities space.

New York, United States

• Created interview templates to assistant in sourcing candidates to create consistency in hiring practices across the company• Focused on company culture by conducting interviews with employees to create a strong Mission & Values statement for the company as they grow and expand in the future• Developed strong and specific job descriptions for café roles to assist with development of employees and create role clarity to improve employee retention• Advised ownership on various programs and strategies to attract talent and improve employee satisfaction such as bonus structures, benefits overhaul, employee surveys and referral bonuses• Streamlined and edited the training program for baristas to improve beverage quality and consistency across all locations

New York, New York, United States

• Oversaw 13 stores in the downtown Financial District area of Manhattan, NY with a 96% sales growth year over year and continued sales growth week over week.• Lead the team in teambuilding work to build capability and collaboration to close the gap on hiring and staffing needs from the district. Went from a need of 96 partners to a need of 24 in a two-month period.• Created a weekly cadence of reporting and recapping to understand the approach to business analysis across the spectrum of stores in the area.• Consistently worked to help team build better schedules to meet the demands of the growing and recovering business by investing in our peak business from Tuesday to Thursday which reduced the shortage of hours from a high of 300 to a low of plus 50.• Conducted meaningful performance and development conversations to assess capability with the managers and had them assess their work based on the performance spectrum. Created leadership development plans to support the areas of focus for each manager as they grow into the role or look for the next step in their careers.

New York, New York

• Ran the daily operations which included talent recruitment and performance management of a mid-volume Starbucks location on the Upper West Side Manhattan with 25 employees, 1,200 average transactions per day and weekly sales of $50K. Increased average weekly sales from 40k per week to almost 50k per week in five years.• Served as Operations Coach lead for the district to bring along three stores in the areas of customer connection. Provided coaching to managers and their teams to increase the customer experience scores on our surveys which lead to one store achieving its highest score ever of 60 out of 100.• Consistently called upon to dual manage stores to cover management gaps. Oversaw the district to cover vacations which increased responsibilities to include area calls, in store visits to check promotional signage and point of contact for emergencies.• Developed and trained a Store Manager Trainee in Fall 2017 and Spring 2021. Served as the development and talent management lead responsible for helping individuals further their career in the company and to coach and mentor them through the interview and personal development plan processes.• Conducted Coffee Master Classes for NY Metro in Spring 2017 and Fall 2017 certifying 25 store managers, assistant managers and shift supervisors. Served as Coffee Lead for the district while teaching a coffee master class certifying 12 shift supervisors.• Nominated as Manager of the Quarter (Winter 2014, Winter 2017, Spring 2017, Spring 2020, Spring 2021) for turning around stores with falling sales and high employee turnover, accomplished by creating a healthy work environment, retraining all employees with proper standards, setting goals and celebrating successes; these activities not only increased morale but increased sales and customer connection goals.

New York, New York, United States

New York, New York, United States