A Customer Experience advocate with 10 solid years of Customer Experience for various industries such as Telecommunications, Manufacturing, and Media & Broadcast with focus on Customer Journey Design/Mapping and Solutions Management for new products, channels, and digital products. Hands-on experience in leading digital project implementation and all stages of system implementation, including continuous improvement, policies and procedures development, change management, and risk management.Responsible, results-driven professional with a strong sense of initiative, highly collaborative with strong interpersonal skills.