Always delivering service above and beyond expectations

Delivering English training to all levels of Corporate students in multiple industries; Finance, Law, Marketing, Retail, FashionAssisting in translation and development of corporate presentations

Maintained key projects within portfolio of 35 Key AccountsKey point of contact for project management and dispute resolution Developed sound customer relationships at C levelContinual engagement with all levels of corporate customer to ensure achievement of expectationsIncreased revenue within portfolioIdentifying opportunities for growth through continual contact and discussionConsistently achieved all KPIs and targetsThrough consistent liaison with all immediate… Show more Maintained key projects within portfolio of 35 Key AccountsKey point of contact for project management and dispute resolution Developed sound customer relationships at C levelContinual engagement with all levels of corporate customer to ensure achievement of expectationsIncreased revenue within portfolioIdentifying opportunities for growth through continual contact and discussionConsistently achieved all KPIs and targetsThrough consistent liaison with all immediate and virtual team members. Show less

Managed all groups responsible for supporting the customerConducted regular meetings to communicate progress/issuesManagement of escalated fault situations to resolutionKey point of contact for escalation from Customer Service CentreBalanced time demands of customer with internal expectationsLiaison between customer and Customer Service CentreBuilt network of resources within Optus Business DivisionProactively introduced myself to all senior management in corporate… Show more Managed all groups responsible for supporting the customerConducted regular meetings to communicate progress/issuesManagement of escalated fault situations to resolutionKey point of contact for escalation from Customer Service CentreBalanced time demands of customer with internal expectationsLiaison between customer and Customer Service CentreBuilt network of resources within Optus Business DivisionProactively introduced myself to all senior management in corporate space to build networkIdentified and growth opportunities for business developmentThrough continual discussion with customer Show less

Created and executed strategies for team improvementManaged customer escalations to resolutionReported to senior management on team performance and developmentRecruitment, monitoring, coaching and feedback of new staffDeveloped training information for new inductees

Provided a range of products and services to residential customersThorough knowledge of Voice, ADSL and Mobility productsExceeded sales targets throughout tenure

Participated in six-month corporate mentoring program to develop strategic and consultative account management skills.Attended sales meetings and customer appointments with mentor (senior account manager) to experience corporate environment.Project managed the transition of 600 mobile services for major corporate customer.Attended training sessions and development programs to develop and enhance existing sales and negotiation skills.Gained exposure to systems and processes… Show more Participated in six-month corporate mentoring program to develop strategic and consultative account management skills.Attended sales meetings and customer appointments with mentor (senior account manager) to experience corporate environment.Project managed the transition of 600 mobile services for major corporate customer.Attended training sessions and development programs to develop and enhance existing sales and negotiation skills.Gained exposure to systems and processes employed in the Optus Business corporate space. Show less

Achievement of all key performance indicatorsDemonstrated leadership skills within teamMentored new recruits

Managed day to day operationsMenu maintenance through liaison with kitchen teamWine list maintenance and purchasingWages and cost management Recruitment, monitoring, coaching and feedback of staff

General wait staff dutiesSupervised Private Dining Room (up to 24 seats)

Managed day to day operationsMenu maintenance through liaison with kitchen teamWine list maintenance and purchasingWages and cost management Recruitment, monitoring, coaching and feedback of staff

Managed day to day operationsMenu maintenance through liaison with kitchen teamWine list maintenance and purchasingWages and cost management Recruitment, monitoring, coaching and feedback of staff