Do you want to increase customer happiness, reduce churn, and increase revenue at your company?During my career I’ve participated and led on all sides of the customer success and experience lifecycle. I've been the decision maker and point of contact for external custom success teams, and have also been the provider of customer success services. My empathetic personality and experience tested communication skills allow me to quickly understand the operating fundamentals of an organization, determine the most impactful tool or service, educate the customer on how they’ll benefit, and even scope out an achievable implementation strategy.I believe:👉 Understanding your customer’s needs and THEIR definition of success is everything👉 A generous hospitality driven mindset creates strong customer relationships that increases LTV👉 Customer success can be the best source of actionable intelligence for a product teamThings co-workers like about me:✅ A champion and advocate for customers and what’s best for THEM✅ An approachable personality that’s equally at ease in conference rooms with decision makers as I am around end-users that justsimply need to understand their part of the story and get their work done.✅ A true operator’s mindset allows me to quickly adopt the customer’s POV around desired impact and end results.Why customer success is a revenue generator:🎯 Customer Success not only drives CLTV but also related second-order revenue. According to SaaStr founder Jason Lemkin, SaaS businesses often underestimate customer generated revenue by as much as 50-100%. Customer Success IS a revenue engine!🎯 The conversion experts at Invesp estimate that it can cost 5x more to acquire customers than to keep them (https://www.invespcro.com/blog/customer-acquisition-retention/)🎯 Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company)🎯 An NPS® promoter score has a customer lifetime value that's 600% - 1400% higher than a detractor. (HubSpot Research)If you're looking to further your Customer Success function, and reach your team’s goals, let’s talk.