Highlights (2023):Value Creation:► Closed a $28K custom order from a high-profile wholesale account. Managed the communication and execution of a complicated and nuanced cerakote finishing project within a hard deadline.► Drove sales by fielding group orders in Zendesk. Managed 20 custom and 15 bulk orders totaling $76K, which positively impacted Snow Peak’s topline revenue targets.Work Quality:► Managed QA of Snow Peak's newly launched loyalty program. Collaborated with Business Analyst, Snow Peak Japan, and Business Solutions team to troubleshoot and validate the customer journey. Created FAQs, performed beta testing, and issued Life Value and Snow Peak points to members reporting discrepancies post-purchase.Collaboration/Communication:► "Whether measuring the thickness of titanium mugs or helping people understand Snow Peak's vast product line, Jared consistently provides the highest caliber of support. Tasked with matching the communication style of his customers, Jared's CSAT score climbed 5% from 2022 to 2023." ~ Sales Operations ManagerContinuous Improvement:► Created monthly fulfillment report to document losses from shipping issues. Reported losses (confidential) to Senior Sales Manager–Key Accounts & Ops, Senior Manager–Digital, and CX Manager to identify inefficiencies and create new standard operating procedures such as flat-rate shipping.After Service:► Fielded product claims for damaged gear and apparel. Facilitated communication between DTC customers and After Service Specialist. Addressed questions about repair estimates, parts availability, and manufacturer warranties.

Highlights to date:EDI Account Management:🔷 REI Co-op🔷 Backcountry🔷 CampSaver🔷 Zappos🔷 Public Lands🔷 Nordstrom🔷 Moosejaw► Assisted Senior Sales Manager–Key Accounts & Ops in identifying fillable POs and communicating open order reports to buyers. Prioritized orders to help strengthen "Tier 1" account’s inventory position; allocated an additional 3,000 units of tableware products and fuel totaling $20K for 8 partially filled past-due orders. (March 2022)► Helped National Sales Manager identify key fulfillment opportunities. Submitted PO change request for 15 past-due orders with a gross value of $58K. Communicated incoming receipts to "Tier 1" account's Tent and Furniture buyers and received authorization to fulfill POs without late fees for 2021 Winter Sale. (November 2021)► Assisted National Sales Manager onboard 4 new sales agencies. Provided brand and product training to 9 Sales Reps focusing on Camp Cooking, Campsite Living, Camp Accessories, and Apparel to increase brand awareness in Pacific Northwest, Southcentral, New England, and Midwest territories.

After a long tenure at REI Co-op, joined the Snow Peak movement to scale the brand. Moved to Portland, OR, during the global pandemic and despite all obstacles, helped the sales team achieve a new revenue milestone (confidential) for 2020. Sales were 147% to 2019 and 94.5% to the original target.Customer Testimonial:"It's not often these days to have a company go above and beyond and take the time to make their customers happy, which is what Snow Peak has done. Their CS rep Jared D. went out of his way to get my order just right without making me feel like a pest. The jacket is awesome, fits great, and I'm sure I will get loads of compliments. Well done to the company and its staff, you guys rock!" ~ Wayne R.

ZILA BioWorks develops innovative biomaterials and processes that meaningfully prioritize people, planet, and performance. We envision becoming a global leader in innovative materials, design, and manufacturing to realize a circular bio-economy in the industrial material supply chain. Our high bio-content epoxy significantly reduces carbon emissions and enables recyclability for high-performance materials across multiple industries. Current applications include high-performance composites and coatings with expansive reach. The ZILA advantage doubles bio-content and halves embodied carbon while optimizing performance.

Starvation Alley is a farm and cranberry juice company located on the Long Beach Peninsula in Southwest Washington. Of the 1700 acres of cranberries in production here, we are the first to succeed at achieving the challenging USDA Organic Certification. We believe that to be successful we need to do more than make a profit. As farmers with our operations right in our backyard, we see the effects of whatever good or bad things we add to our fields and understand first-hand the importance of good stewardship. We also understand the complex challenges that face farmers and our country’s food system today, and our goal is to support the health and livelihood of these farmers, our family, our community, and the land that nurtures us.