Dex Jones Email & Phone Number
@axonius.com
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Who is Dex Jones? Overview
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Dex Jones is listed as Independent Consultant at Axonius, based in United States, United States, United States. AeroLeads shows a work email signal at axonius.com and a matched LinkedIn profile for Dex Jones.
Dex Jones previously worked as Regional Director of Technical Account Management at Axonius and Manager, Technical Support at Samsara. Dex Jones holds Bachelor'S Degree, Neuroscience And Psychology; Minor Statistics from Wesleyan College.
Email format at Axonius
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AeroLeads found 1 current-domain work email signal for Dex Jones. Compare company email patterns before reaching out.
About Dex Jones
Tenacious, people-first, with a passion for learning - I champion business process management by ideating new concepts to maximize effectiveness and optimize resources. As a results-driven leader, I am adept at establishing and communicating a strong, yet sustainable vision across global teams. I work on behalf of the team to expose individual and team strengths thereby maximizing their impact on the business objectives.Demonstrated expert of data collection and advanced analytics, who utilizes 8+ years of business strategy and a deep understanding of technical program management to transform end-user feedback and data insights into successful new product launches. Trained in Neuroscience with a passion for DEI. I am enthusiastic about bringing awareness to the disparities in workplace cultures of STEM companies. Skills: Leadership | Statistical Analysis | Competency Based Interviewing | BPO | CRM | Risk Analysis | Staff Management | Data Extraction & Migration | AI/ML | Image Classification | NLP | Program Development | Strategic Planning | Stakeholder Management | Vendor Management | Product Management | Conflict Resolution | Mentorship
Dex Jones's current company
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Dex Jones work experience
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Regional Director Of Technical Account Management
Current
Manager, Technical Support
- Established departmental KPIs to increase productivity, prevent churn and increase revenue generation for the company
- Conducted SWOT analysis and implemented behavioral goals for underperforming employees, which led to the increase of service levels by ~16% over 4 weeks
- Responsible for the recruitment, onboarding & ongoing development of over 33 employees, including Vendor Management in EMEA and Mexico regions. Additionally, ensured training initiatives were up to date in LMS for.
- Partnered with Business Operations to spearhead improvements based on weekly KPI analysis that helped my direct team maintain >90% SLA
- Defined competencies for direct reports regarding technical aptitude and product knowledge to identify goals and track employee performance
- Lead post-mortem analyses to pinpoint root causes and systematic patterns that needed attention or improvement opportunities. Curated and presented reports regarding trends to executives in the weekly business review
Technical Support Engineer
- Solved 200+ support tickets with client satisfaction of 98% as the highest performing member of the Integration team.
- Facilitated the enablement of hardware and software product updates to cross-functional teams - specifically CSMs, Engineering, Finance, and Order Operations
- Distributed communications of changes in the product or process to internal/external Enterprise stakeholders
- Acted as the liaison for all product-related issues across all of EMEA, including technical onboarding for new teams using our platform
- Performed in-depth analysis of existing and new features to quantify key barriers in data, thereby making developers aware of inefficiencies with the product roadmap and strategy and driving necessary adjustments.
Hcm Software Application Analyst
- Focused on servicing external stakeholders on issues regarding their Software programming including the design, implementation, testing, and maintenance of their backend interfaces and the ADP Mobile App
- Managed enterprise clients and their customers to understand how to tune and improve our collection performance on their portfolios
- Managing relational databases (MSSQL, Oracle, MySQL), extracted data, and evaluating technical issues to ensure proper documentation of the product during implementation
- Performed in-depth analysis on existing and new features to make informed, data-driven decisions, and run experiments to produce data-driven development
- Maintain an awareness of trends in the industry and related industries and develop a deep understanding of the end-user in order to incorporate these insights into successful new product launches
- Processed multi-state and international payrolls
Technical Program Manager
It Coordinator For Student Body
Clinical Research Assistant
Dex Jones education
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Wesleyan College
Frequently asked questions about Dex Jones
Quick answers generated from the profile data available on this page.
What company does Dex Jones work for?
Dex Jones works for Axonius.
What is Dex Jones's role at Axonius?
Dex Jones is listed as Independent Consultant at Axonius.
What is Dex Jones's email address?
AeroLeads has found 1 work email signal at @axonius.com for Dex Jones at Axonius.
Where is Dex Jones based?
Dex Jones is based in United States, United States, United States while working with Axonius.
What companies has Dex Jones worked for?
Dex Jones has worked for Axonius, Samsara, Adp, Liberty Tax Services, and Wesleyan College.
How can I contact Dex Jones?
You can use AeroLeads to view verified contact signals for Dex Jones at Axonius, including work email, phone, and LinkedIn data when available.
What schools did Dex Jones attend?
Dex Jones holds Bachelor'S Degree, Neuroscience And Psychology; Minor Statistics from Wesleyan College.
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