Jonathan Hernandez Email & Phone Number

Phoenix, Arizona, United States

Coordinated opening and closure of compliance risks overseeing milestone execution within SLA guidelines to improve organizational performance metrics by 21% in US, EMEA and APAC regionsFacilitated collaborative efforts with compliance officers and cross-functional teams to swiftly identify and address regulatory issues, ensuring minimal customer impact and operational disruptionsEscalated potential and actual production issues affecting card members and banking operations to… Show more Coordinated opening and closure of compliance risks overseeing milestone execution within SLA guidelines to improve organizational performance metrics by 21% in US, EMEA and APAC regionsFacilitated collaborative efforts with compliance officers and cross-functional teams to swiftly identify and address regulatory issues, ensuring minimal customer impact and operational disruptionsEscalated potential and actual production issues affecting card members and banking operations to avoid regulatory penalties and customer impacts to uphold organizational compliance scorecardsCreated project tracking repository and reporting to visualize high priority issues for management, directors and VPs to prioritize limited resources based on urgency, dependencies and complexities Collaborated closely with internal teams and external vendors on roadmap development to ensure regular release cadences and predictability in backlog delivery improving predictability score by 13%Assisted in the development of project plans, schedules, and budgets, and tracked adherence to project parametersMonitored vendor performance, conducting regular reviews to ensure adherence to quality and compliance standards to harmonize operations and procedures, meeting AMEX enterprise standardsEducated product organization, leadership and application support teams on compliance organizational flows to align our processes with operational regulatory standardsDeveloped and maintained comprehensive project documentation, including compliance reports, ensuring audit-readiness at all times Show less

Phoenix, Arizona, United States

Translated complex business needs (Capabilities, features and stories) into detailed, executable functional requirements to exceed A.R.T, organizational and enterprise initiative KPIs in execution to keep consistent value delivery above 92% Regularly audited work documentation software (Rally) for Capability, Feature and story completion to ensure organizational best practices and compliance requirements to consistently keep ~95% KPI scorecardFacilitated the expansion of team… Show more Translated complex business needs (Capabilities, features and stories) into detailed, executable functional requirements to exceed A.R.T, organizational and enterprise initiative KPIs in execution to keep consistent value delivery above 92% Regularly audited work documentation software (Rally) for Capability, Feature and story completion to ensure organizational best practices and compliance requirements to consistently keep ~95% KPI scorecardFacilitated the expansion of team product to be utilized in 13 countries under 9 months in conjunction with external teams to improve customer experience, agent workflows and data architectureDrove daily stand ups, backlog refinement sessions, iteration planning sessions, and retro ceremonies on a regular SAFe Agile cadence to increase team predictability, value creation and velocityCommunicated frequently and candidly with all organizational levels from VP to analysts to serve as customer proxy shielding team from outside influence to effectively address program priorities while maintaining technical integrity of solutionsLead Program Incremental planning events by gathering requirements, risks and opportunities prior to the event and facilitating the breakdown of Features, stories, objectives and requirements into clear reachable goalsAssisted Product Manager in Roadmap creation to identify high ROI opportunities, risks and dependencies across the product portfolio Show less

Phoenix, Arizona, United States

Design and execution of the Travel and Lifestyle Services Global intake to prioritize AMEX wide requests into value driven projects for ART continuous delivery pipeline. Intake of more than 300 project requests prioritized translating to over 80 projects, capabilities and features translating into wins, increased revenue and card member retention. Administration of databases and initiative tracking for Project Management Organization to keep track of program roadmap execution… Show more Design and execution of the Travel and Lifestyle Services Global intake to prioritize AMEX wide requests into value driven projects for ART continuous delivery pipeline. Intake of more than 300 project requests prioritized translating to over 80 projects, capabilities and features translating into wins, increased revenue and card member retention. Administration of databases and initiative tracking for Project Management Organization to keep track of program roadmap execution and deliveryActing as interim Product Owner for various product teams across Travel and Lifestyle portfolio to keep teams constantly delivering value in capabilities, features on cadence with SAFe Agile Guidelines Show less

Phoenix, Arizona Area

Analyze front and back end capacity conditions with 8 BU and Project teams to plan, build and launch new products into various global markets Monitor and execute new product launches with minimal delivery impact to maximize revenue, customer satisfaction and team successValidate systems and coordinate with sites in over 6 countries to ensure project funds and revenue goals are metCreate and oversee production and initial sample plan builds while coordinating with sales… Show more Analyze front and back end capacity conditions with 8 BU and Project teams to plan, build and launch new products into various global markets Monitor and execute new product launches with minimal delivery impact to maximize revenue, customer satisfaction and team successValidate systems and coordinate with sites in over 6 countries to ensure project funds and revenue goals are metCreate and oversee production and initial sample plan builds while coordinating with sales and marketing to propel company growth into new and developing market sectorsHelping cut spend for division by taking on enough work to cut department down from four to two employeesRevision new product planning process by leaning out communications to reduce total amount of time spent securing product launchRelease of over 30 new products to grow product portfolio and company revenueTraining of new hires as well of interns to ensure adequate knowledge and performance Working with marketing/engineering to risk release new products ahead of initial market release when necessary for customer wins Show less

Phoenix, Arizona Area

Monitored and reported week by week progress of BU progress towards revenue targets and capacity constraints Complied and presented data to BU concerning alignment to strategic goals and KPI’s Communicated with various levels of supply chain to address concerns, issues and progress of product through internal/external manufacturing processes and plants

Tempe, Arizona

Generating process and procedure documents for critical supply chain functions Communicating with and managing supplier relationships through phone and email communication Performing data collection, analysis and spreadsheet creation to track PO and delivery schedules Utilizing Oracle Supply Chain Planning, Purchasing and iSupplier portal applications

Wichita, Kansas

Planned and coordinated the flow of 10+ flight control components per plane through 4 departments to meet master production schedule and quality expectationsCreated and implemented quality control processes to achieve standardized, consistent product to internal and external customersTroubleshooting and improvement of current procedures to better equip operators for their tasks

Tempe, Arizona

Coordinated daily delivery schedules and routes to efficiently deliver product to customers and follow up on quality and product concernsHandled and processed customer POs to maintain constant customer supply and satisfaction Compiled data to create reports which reflected customer satisfaction with on time deliveries and qualityServed as customer outreach liaison by cold calling and reaching out to businesses where value was seenRegularly made supplier visits to… Show more Coordinated daily delivery schedules and routes to efficiently deliver product to customers and follow up on quality and product concernsHandled and processed customer POs to maintain constant customer supply and satisfaction Compiled data to create reports which reflected customer satisfaction with on time deliveries and qualityServed as customer outreach liaison by cold calling and reaching out to businesses where value was seenRegularly made supplier visits to assess site processes and manufacturing operations Show less

Tempe, Az

Inspected manufactured components by checking their alignment to customer specifications Addressed flaws and areas of improvement to engineering, operators and management Recommend adjustments to the assembly or production processCompiled data on quality rate, scrap and rejections to assess current quality rating