Jonathan Hernandez Email & Phone Number

Phoenix, Arizona, United States

Coordinated opening and closure of compliance risks overseeing milestone execution within SLA guidelines to improve organizational performance metrics by 21% in US, EMEA and APAC regionsFacilitated collaborative efforts with compliance officers and cross-functional teams to swiftly identify and address regulatory issues, ensuring minimal customer impact.

Phoenix, Arizona, United States

Translated complex business needs (Capabilities, features and stories) into detailed, executable functional requirements to exceed A.R.T, organizational and enterprise initiative KPIs in execution to keep consistent value delivery above 92% Regularly audited work documentation software (Rally) for Capability, Feature and story completion to ensure.

Phoenix, Arizona, United States

Design and execution of the Travel and Lifestyle Services Global intake to prioritize AMEX wide requests into value driven projects for ART continuous delivery pipeline. Intake of more than 300 project requests prioritized translating to over 80 projects, capabilities and features translating into wins, increased revenue and card member retention..

Phoenix, Arizona Area

Analyze front and back end capacity conditions with 8 BU and Project teams to plan, build and launch new products into various global markets Monitor and execute new product launches with minimal delivery impact to maximize revenue, customer satisfaction and team successValidate systems and coordinate with sites in over 6 countries to ensure project funds.

Phoenix, Arizona Area

Monitored and reported week by week progress of BU progress towards revenue targets and capacity constraints Complied and presented data to BU concerning alignment to strategic goals and KPI’s Communicated with various levels of supply chain to address concerns, issues and progress of product through internal/external manufacturing processes and plants

Tempe, Arizona

Generating process and procedure documents for critical supply chain functions Communicating with and managing supplier relationships through phone and email communication Performing data collection, analysis and spreadsheet creation to track PO and delivery schedules Utilizing Oracle Supply Chain Planning, Purchasing and iSupplier portal applications

Wichita, Kansas

Planned and coordinated the flow of 10+ flight control components per plane through 4 departments to meet master production schedule and quality expectationsCreated and implemented quality control processes to achieve standardized, consistent product to internal and external customersTroubleshooting and improvement of current procedures to better equip.

Tempe, Arizona

Coordinated daily delivery schedules and routes to efficiently deliver product to customers and follow up on quality and product concernsHandled and processed customer POs to maintain constant customer supply and satisfaction Compiled data to create reports which reflected customer satisfaction with on time deliveries and qualityServed as customer outreach.

Tempe, AZ

Inspected manufactured components by checking their alignment to customer specifications Addressed flaws and areas of improvement to engineering, operators and management Recommend adjustments to the assembly or production processCompiled data on quality rate, scrap and rejections to assess current quality rating