John Fitzpatrick Email & Phone Number

United States

San Francisco, California, Us

Managed end-to-end digital product lifecycle for consumer and small business deposit products. Expanded mobile banking user base onto a clean (Voice of the Customer), modern new Digital Deposit account open application process platform. My teams also constructed a brand-new (from 0-1) mobile, digital in-branch experience for 4200+ branches, from user experience to launch. Allowing new account users to finish an account open in an average of 18 minutes from 53 minutes (the old way). These applications included deposit account onboarding, PIN setup, funding, and deposit credit card setup. Collaborated closely with cross-functional teams within the Payments, Virtual Solutions, and Innovation divisions to enhance digital sales and fulfillment strategies.• Lead product management team responsible for planning and delivery of consumer deposits digital and cross-channel sales experiences• Managed the digital product roadmap, inclusive of gaining sponsorship and enterprise alignment for strategic initiatives and resource prioritization• Analyze the competitive landscape, user experience needs, and key performance indicators• Plan and design digital experiences to the needs of customer segments, including affluent clients• Identify, monitor, and mitigate critical risks

San Francisco, California, Us

My core day-to-day tasks in this role included:• Directing strategic initiatives across various digital platforms.• Overseeing digital sales processes to ensure seamless customer experiences.• Negotiating and aligning product strategies with cross-functional leadership.• Led technical teams from concept development to production features.• Crafting and communicating strategic visions and multi-year roadmaps.A section of my critical accomplishments in this capacity entails:• Expanded consumer engagement with digital portals and increased applications for a full suite of consumer deposit products, including credit cards, checking, and savings accounts.• Spearheaded special projects around OFAC compliance and managed the bank's PPP process.• Delivered all screen sizes and native applications and contributed significantly to the company's digital success.• Facilitated the distribution of $55.8B in funding through the PPP SBA loan program, aided 643k small businesses, and preserved 1.8M jobs during the COVID-19 pandemic.• Teams helped expand the mobile banking user base from 2 million to 38 million monthly users over three years.SkillsStrategy development - Agile methodologies - Digital sales - Cross-functional leadership - Technical team leadership - Product lifecycle management - User interface design - Customer interaction optimization - Digital strategy - Operational excellence

Paris, France, Fr

My core day-to-day tasks in this role included:• Led strategic and tactical planning for digital development in the pharma and biotech sectors.• Implementing and optimizing digital platforms to enhance user engagement and experience.• Pioneering the integration of AI technologies to improve patient communication services.• Heading cross-functional teams in the US and India for project execution.• Managing complex projects with significant budgets, ensuring timely, within-budget delivery.A section of my critical accomplishments in this capacity entails:• Successfully managed and executed digital strategy for pre-trial pharmaceuticals, significantly enhancing pre-market readiness of new products.• Attained a 15% increase in market share for crucial biotech products by conducting in-depth competitive analysis.• Implemented AI Chatbots that improved customer service response times by 40%.• Gained a 30% increase in user engagement for Stanford Health Care by orchestrating an advanced AEM site update rollout.SkillsDigital product development - Market readiness - AI integration - Cross-functional team leadership - Strategic planning - Project management - User engagement optimization - Competitive analysis

Mclean, Va, Us

My core day-to-day tasks in this role included:• Directing development and enhancement of mobile applications for financial services.• Spearheading architectural transitions and UI improvements in mobile app development.• Overseeing the implementation of advanced biometric security measures.• Managing products focused on enhancing user authentication and app security.A section of my critical accomplishments in this capacity entails:• Facilitated the merger of ING's financial services into the Capital One mobile app.• My teams helped ensure an exceptional user experience for over 68+ million customers, focusing on increasing mobile user engagement. This led to a significant growth of 785k new users monthly, demonstrating my ability to handle large-scale projects.• Through strategic planning and execution, I helped drive the growth of account origination at Capital One, surpassing 300K annually across various lines of business. This achievement significantly contributed to the company's success and expansion.• Led the flagship mobile app to achieve 5-star ratings in app stores.• Received the JD Powers 2017 award for the best Mobile Banking App.• Successfully integrated person-to-person payment functionality into the leading mobile app.SkillsMobile app development - Service integration - UI/UX design - Biometric security - User authentication - Strategic planning - App performance optimization

Walnut Creek, Ca, Us

Oversee all digital activity related to digital product delivery for employee-related web and mobile applications. Collaborate closely with business stakeholders from the different business workgroups, Digital UI/UX, and Digital Delivery to ensure employees get the most modern digital experiences. This will help improve employee engagement and workforce efficiency and continue to evolve the company's culture of insight and innovation.Adobe CQ5 AEM platform, Elastic Search using Lean Extreme Agile programming methodology.

Oakland, California, Us

My core day-to-day tasks in this role included:• Managing the entire lifecycle of native mobile applications, ensuring compliance with medical protocols.• Defining project scopes and translating requirements into actionable user stories.• Overseeing resource allocation and coordination for on-schedule project delivery.• Fostering team synergy to enhance decision-making and product functionality.A section of my critical accomplishments in this capacity entails:• Streamlined development process, ensured timely delivery of high-quality mobile applications, and met stringent medical standards.• Launched a user-centric medication adherence mobile application and effectively guided patients through medication schedules.• Reduced hospital return visits from 38% to 15% due to medication non-adherence, significantly improving patient outcomes.• I led cross-functional collaboration with UI/UX teams, prioritizing strategic objectives to maximize impact under tight deadlines and implementing risk mitigation strategies, showcasing my ability to work effectively in a team.SkillsProject management - Mobile app development - User story development - QA testing - Resource allocation - Cross-functional collaboration - Risk mitigation - Medical protocol adherence

Gorinchem, Zuid-Holland, Nl

Mba, Business Administration, Management And Operations

Business, Business Administration And Management, General