Juan David Garzón Leyton Email & Phone Number

Colombia

- Design solutions to implement the order management system for B2B telecommunications products, following industry best practices from the TM Forum. - Model B2B telecommunications products across fixed and mobile networks, for configuration in an Enterprise Product Catalog. - Design integrations between the order management system and other BSS components such as service qualification, workforce management, services activation and billing, using TMF Open API. - Liaise with CSPs to gather and clarify business requirements and provide preliminary advice based on the order management system capabilities. - Assess technical requirements and determine Change Requests needs. - Support the pre-sales team with technical answers and clarifications about the order management system.

• Gather requirements to enable e-commerce functionalities on top of the existing and dissimilar IT stacks of telecommunications companies• Deliver technical documentation, including business processes and data models for current and desired user journeys• Research and develop designs for the integration with several third-party systems such as payment gateways (Stripe, Bankart), workforce management (Simply Workflow) and eKYC platforms (know-your-customer, W2, Jumio)• Design and specify new interfaces for revenue assurance and fraud management (RAFM), and real-time purchase for video-on-demand • Investigate digital business architectures and design principles to generate improvement recommendations• Code test scripts using programming languages and standard tools (Postman, cURL, SoapUI)

Bogota,D.C., Capital District, Colombia

Design and deliver the technical solution in UMTS and GSM radio network controllers integration for TIGO projects. Key interface between the customer and the overseas engineering team.

Bogota

Led the Customer Service processes for the wireless network's products (GSM, UMTS, LTE, OSS) through different tasks: the tracking and solving of technical support tickets, preventive maintenance management, service level agreements assurance, critical issues handling, whole network rectifications, change management (RFC review process) and professional communication with Customers. Delivered technical support services to all the mobile operators, including TIGO-UNE, Movistar, DirecTV and CLARO. Internal consultant for technical matters.

Deployed 2G, 3G and 4G radio access networks. Participation in all the stages of the solution, support to marketing and pre-sales team, site solution design, installation, acceptance and post-sales technical support. Customers in Colombia included TIGO, Movistar and CLARO; cooperation in projects abroad NEXTEL (Perú) and TSTT (Trinidad and Tobago) from 2009 to 2010.

Bogota

Provided Level-1 technical support for enterprise customers of Telefónica Telecom. The functions included failure diagnostics for leased data channels, broadband Internet and fixed-line voice services.

E-Commerce Specialist, Entrepreneurship/Entrepreneurial Studies

E-Commerce Specialization

Computer Systems Technician – Software Engineering, Computer Software Engineering

Cumulative Program GPA: 3.95 / 4.00 Completed courses in: object-oriented programming (Java), Spring Boot, C#, Oracle SQL, PL-SQL MongoDB.

Electronics Engineer, Electrical And Electronics Engineering

Electronics Engineering