John Gurley Email & Phone Number

Mobile, Al, Us

Fairhope, Al.

Fairhope, Al.

Manager of the Billing and Automation Team, as well as the product owner of our Catapult Solution (telecom service, telecom billing, and telecom taxation and compliance all in one solution to empower small businesses to enter the telecommunications market successfully).

Fairhope, Alabama

Mobile, Alabama Area

• Assist Enterprise-level clients with their emergency requests such as call results export file failures and emergency weather notifications. • Respond to automated technical support alerts (JAMS alerts) for Enterprise level clients.• Worked in addition to normal Implementation Quality Assurance Specialist position that was Mon-Fri from 7am-4pm. I worked 6pm to 7am Mon-Fri, 6p Fri-7am Mon as an After-Hours Support Tech at least once every four weeks.

Mobile, Alabama Area

Quality Assurance Specialist at West; formerly known as a Application Training Associate for TeleVox Solutions.• QA of notification account creation/setup in Implementation and Support lanes to meet client requests and West’s best practices.• Floor resource for employees on complex account setup.• Assist in creation of QA and error reporting processes for TeleVox and other companies acquired by West.• Maintaining detailed notes on all work performed and errors found.• Training existing and new clients on assigned notification products.

• Repair of all peripherals: printers, laptops, UPS, desktop PCs, etc. • Building various IBM server configurations to the client’s specifications.• Provide remote support, monitoring, and maintaining of servers. • Emergency travel to repair servers at any of CPSI’s 700+ hospitals in the United States.

Transpose handwritten drawings into an AutoCAD like program. Engineering Trainee.

Retail Sales of sports memorabilia and various items.

I assisted in managing all maintenance on both properties of the organization. I managed five employees. Setup, maintaining, and take down of church events.

Mobile, Alabama Area

As an I.T. professional I managed OEC's Managed Print Services (MPS), provided information technology needs for all three of OEC's locations, purchased/setup new devices for employees, troubleshooting daily issues that occurred, maintained internal network, installed monthly updates for all programs. Worked directly with the VP of Operations.

Mobile, Alabama Area

Sales of all of AT&T's wireless devices and services such as smart phones, GPS, tablets, netbooks, and their accessories. Also sold home services such as UVerse and DirecTV. Worked directly with the Regional Small Business representative in order for me to obtain Small Business Sales Certifications.

Mobile, Alabama Area

Sales and stock of all merchandise. Specialized in music and Bible knowledge. Obtained "key holder" position which increased my responsibilities to management duties such as: opening/closing the store, overseeing and delivery of daily deposit, deciding and assigning the daily tasks based on the needs of the store.

Mobile, Alabama Area

Temporarily lead Wednesday night Bible studies.

Minister of Students for students K-5 through college age. Planned activities for students such as fundraisers and summer camp. Prepared and lead Wednesday night Bible studies for middle school through college age students. Lead Sunday School for elementary age students.

After school Elementary-age care.