Jennifer Heichel Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Charlotte, North Carolina Area

System leader for innovative healthcare initiatives and products aligned with strategy for shifting to a value based delivery model; substantial focus on episodes of care and bundled payments. Drive operational precision through managing performance and profitability across the enterprise, identifying corrective measures and action plans to address.

Greenville, South Carolina, United States

Provide healthcare consulting services in EHR selection, EHR Incentive Programs, goal setting, Key Performance Indicator development, process improvement tools and methods, performance management system design, organizational leadership, leadership development.

Greenwood, SC

Designed and executed quality and performance management system for multi-specialty physician practice organization of 100+ providers. Developed Key Performance Indicators driving clinical and operational improvement. Led EHR adoption and optimization efforts. Captured 95% of available EHR Incentive Program dollars, delivered $300,000 of incentive in year.

Provided strategic direction and oversight for clinical and operational performance improvement activities for a 414-bed acute care referral center serving over 300,000 residents of the seven-county region and with over 2,200 employees.

Led peer networks within pediatric hospitals in the development and implementation of a knowledge-sharing curriculum that enhanced operational effectiveness, efficiency, and safety. Delivered $10 million in potential improvement opportunities to participating hospitals. Managed the Facilities and Construction Management, Strategic Planning and Business.

Managed all non-clinical aspects of service line operations including operating budget, capital budget, capital acquisition, charge capture, and new business development. Successfully developed and managed operational and capital equipment expense budgets for $5 million expansion of Level III Intensive Care Nursery and $2.5 million expansions of Labor and.

Responsible for $3.1 million annual sales volume. Determined appropriate pricing strategy, monitored sell-though and market trends to identify gaps in strategy and approach. Developed customer service initiatives and implemented action plans to improve service performance. Organized and conducted annual physical inventory. Determined merchandising and.

Master'S, Health Services Administration

B.A., Communication