John Holton Email & Phone Number

Santa Fe, New Mexico Area

As a current member of the Public Sector practice I act as a Microsoft trusted advisor to several federal, and civilian account .Act as the customer’s advocate to the Microsoft internal software and support teamsResponsible for planning and delivering critical services to enable all customers to achieve their goalsManage the value delivered from the customer investment in Microsoft ServiceWork closely with my customers to help the deliver the key elements of their strategic planProvide data analysis with Power Bi to show key trends, hot spots and opportunities with service usage

Santa Fe, New Mexico Area

The Director of Information Technology manages the technology budget,ongoing spending and strategic direction of the technology infrastructure for the New Mexico Finance Authority. To assure the availability of NMFA’s Information Technology Infrastructure the Director of Information Technology also performs a variety of advanced technical duties relating to the network and server infrastructure including: design, implementation, configuration, optimization, monitoring, disaster recovery and troubleshooting.

Created and executed service delivery planning for managing all aspect of customers' business including growing services contracts, contract renewals, resource utilization (reactive and proactive services management), budget and cost recovery goals.Administered premier services contract for a large financial customer with 50,000+ employees located in 32 countriesDelivered optimum level of customer satisfaction which contributed to a yearly revenue growth of 25% on contract renewalsProvided reporting and trend analysis on the operational performance of Microsoft products within the customer sitePartnered with customer to deliver numerous service engagements based on analysis of issues that impacted customers' productivityServed as customers' liaison to the product teams and was successful in delivering 85% of requested changes back to customerManaged all critical issues with Microsoft products that impacted the customers' environment and delivered a resolution within 24 hoursSupervised a team of five technology experts assigned to the customer as part of the yearly service contract

Managed a well-organized and dedicated team of six Messaging\Windows Engineers that maintained a messaging infrastructure for 18,000 clientsProject Manager for numerous messaging projects involving: migration, integration, disaster recovery and next generation deploymentDirectly managed a $3m annual budget for expenditures required to maintain the McGraw-Hill Messaging InfrastructureEmpowered support teams at all levels via training, documentation and general counselLiaised directly with the chief legal counsel for all the legal and compliance needs involving messaging communications

Provided messaging support to 5000 internal Standard and Poor's clientsMaintained an Exchange 5.5 and Exchange 2000 infrastructure comprised of 20 serversInstalled, deployed and managed various Windows based servers within the back office environmentProvided desktop application and system support to clients running Microsoft OfficeAuthored numerous technical documents regarding installation, migration and operation of messaging infrastructure components

Engineered and maintained Microsoft Exchange 5.5 Organization (5000 + users)Lead administrator for global Microsoft Exchange 5.5 environmentMaintained and improved existing Exchange and Windows Active Directory infrastructureInstalled and deployed various Windows based servers within the back office environmentTested and evaluated new software packages for existing environmentDocumented all existing components and software applications

Designed and deployed numerous complex Microsoft Messaging and Active Directory infrastructuresClients - Bankers Trust, Merrill Lynch, Baker and McKenzie, Hoffmann La Roche, Salomon Smith Barney, Goldman Sachs, New York Life Aided with the design for a large Windows 2000 server implementation (190+ servers)Work included: Directory Replication topology, Server configurations and Active Directory designDesigned and implemented various Windows 2000 testing labsTested design functionality based on documented test plansAssessed and aided in the redesign of Microsoft Exchange messaging networksDesigned and implemented various Exchange sites on domestic and global scalesExamined the functionality and use of various Microsoft Exchange componentsMigrated cc:Mail post offices to Microsoft Exchange

Sr. Technical Analyst – Messaging – January 1998 to April 1998Operated and monitored corporate wide cc:Mail infrastructure (20,000 + users)Monitored and supported the KPMG Corporate cc:Mail networkAdvised cc:Mail administrators of possible problems in their regionCollected and analyzed corporate messaging statisticsWrote and verified server build documents for cc: Mail to Exchange 5.5 migration

Supported the Dun & Bradstreet global e-mail backbone (30,000 + users)Monitored and supported the Dun & Bradstreet global e-mail backbone (30,000 + users)Administered the corporate messaging help deskAssisted with the architecture and expansion of the corporate MS Mail and Exchange 5.x messaging infrastructureHelped maintain Berkeley Heights NT 3.51 and 4.0 domain infrastructure

Bachelor, Business Administration

Bba, Production Operations Management, Information Technology