Jason Hutson Email & Phone Number

Durham, North Carolina, United States

Initially, my responsibilities as a Central Operations Specialist were to monitor and resolve outages for our Managed WiFi customers.I quickly became an influential player and was tasked with a major migration project that involved largely removing our MAC authentication solution and implementing a new pre-shared key solution to a majority of our supported accounts.During this project, I held many roles including the migration work, but also serving as a subject matter expert, a pseudo-supervisor, and a trainer for 15 contractors that were hired to support the effort.

Durham, North Carolina, United States

My responsibilities were to quickly resolve tickets generated from monitoring alarms and previous calls. The issues in these tickets included offline equipment, intermittency, or general connection issues.I was also relied upon for follow-up calls and special projects for property-wide problems, as I am skilled at quickly finding the solution and keeping the customer in the loop.This role has given me a great breadth of knowledge for switches, APs and management servers for networking devices. Charter uses a large array of third party networking equipment, so I have had to adapt and learn many CLI platforms and protocols to succeed.

Raleigh-Durham, North Carolina Area

My responsibilities were to provide baseline scripts to a team of programmers and provide documentation for completed projects to our customer, Charter Communications. Behind the scene, I worked extensively with Google Apps Script and Visual Basic for customizing Google Docs and Microsoft Office documentation and generating data.During my time here, I made other strides to improve our business's workflow. I assumed the role of management, in which I generated reports for productivity and error tracking. I also aided in creating two new departments in which the purpose was to help increase programming output, automate and maintain processes, and aid in answering requests from the customer.

Morrisville, Nc

In this role, I analyzed productivity data and prepared performance reviews for programmers. I wrote Google Apps Script and Javascript code to create automation and functionality improvements. I proposed new departments and helped assemble this Special Projects team dedicated to process improvement and automation. I provided the infrastructure for programmers to calibrate and program equipment to our customer's requirements.

Morrisville, Nc

In this role I troubleshot hardware and software issues with routers, wireless access points, and switches. In doing so, I recorded any and all software or human errors and reported to management.I spent downtime helping to write functions and code that would help track dates for both programming and QC upon completion of each device. Within the first week of employment, I found the source of a bug encountered during programming that made the job of QC more difficult. I pushed the limitations of daily QC numbers to exceed over three times the initial expectations when I had started the job.

My responsibilities included executing projects for datacenter activities based on customer requirements. This includes maintaining accurate database evidence and facilitating communications between multiple teams. I have resolved technical issues with day-to-day work tools to increase operations efficiency. I have worked on-call for two years performing services needed at all hours of the day.

My responsibilities included gathering lock boxes and signs from managed properties and returning them to the office, filing paperwork from emails, invoices, and receipts, and providing any computer or technical support that was required for the office.

Raleigh, North Carolina

My responsibility was to identify and implement a video streaming solution for the client's business. During the course of the engagement, I interfaced with the client, gathered business requirements, and evaluated the various video broadcasting technologies that would meet the needs of my client.

Raleigh, North Carolina

My responsibilities were to provide shipping for UPS and USPS parcels and printing services (online submission and in-store) to customers. At the UPS Store I provided customer excellence and gained sales knowledge and skills. I was required to maintain up-to-date knowledge on corporate requirements and standards.My additional responsibilities were to provide local IT support and advice to maintain the store computers. I troubleshot problems with printers, registers, and back-office terminals. I set up the network on multiple occasions: I helped to perform an IP migration by working with our ISP and UPS corporate technical support as well as reassembling the network after a store renovation.

Bachelor'S Degree, Information Technology

Associate Of Arts (A.A.)