Jamie Dicken Email & Phone Number

Columbus, Oh, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

- Established and directed New Relic’s Product Security Assurance, Infrastructure Security Assurance, and Security Automation & Tooling teams and programs after significant staff turnover - Spearheaded the creation and implementation of the Secure Developer Experience, a transformative, developer-centric application security program that reduces friction, enhances usability, and empowers engineering teams to assume ownership of their product and application security- Developed comprehensive threat modeling training materials, including computer-based training and hands-on exercises, to equip software engineers with the skills to identify and address security risks during the software design phase- Orchestrated a cross-functional strategic initiative to centralize New Relic’s vulnerability management program, streamlining coordination among teams, assessing tooling, ensuring program and tooling coverage, devising a tooling strategy, and enhancing standards to fortify New Relic’s security posture- Standardized vulnerability management processes and integrated them within existing software quality processes to improve and provide assurance of security remediation- Led the development and standardization of pre-launch security reviews for over 100 software engineering teams, ensuring the secure development and delivery of new features to production- Led multiple security tooling repair initiatives to provide security assurance and meet our contractual and compliance obligations

- Assist in training delivery to learners, sharing additional insights or lessons as needed- Monitor Zoom break-out rooms to ensure learners are engaging with course materials and successfully executing their assigned tasks- Review homework submissions and provide feedback- Provide feedback or insights on course delivery

San Diego, Ca, Us

- Built and launched Resilience’s Governance, Risk, and Compliance organization and capabilities - Defined and executed a scalable approach to cybersecurity maturation across brownfield and greenfield manufacturing and corporate sites- Authored, published, and implemented security policies, standards, and procedures across a heterogeneous FDA-regulated ecosystem - Established a cross-functional security governance committee to facilitate and approve IT governance decisions- Built foundational cyber risk management processes to evaluate concerns, implement compensating controls, and ensure operation within tolerable risk limits- Conducted cybersecurity assessments of Information Technology, Operational Technology, and Physical Security at cGMP biopharmaceutical manufacturing sites- Led CMMC implementation to enable continued execution on Department of Defense contracts- Led SOX implementation to prepare for business growth- Led effort to define and establish the enterprise-wide data governance program to enable Resilience to become a data-centric company- Procured a comprehensive cyber insurance policy

Dublin, Oh, Us

- Created and launched a Security Chaos Engineering team and program to continuously validate security controls, patterns, and observability- Overhauled the entire Security Engineering organization by launching new Platform Engineering and Application Security teams- Partnered with security control owners to understand existing security controls, identify gaps, and create remediation plans- Tracked security remediations for 80+ applications, leveraging GRC tools and partnering with Risk & Compliance- Led projects to continuously monitor for high-risk firewall rules, WAF protections, and secure container configurations- Implemented intake and prioritization processes to align team’s work to organizational needs- Managed project budgets and assisted with cost center financials- Operationalized the UEBA program- Grew and matured SOAR and SIEM programs- Owned Cardinal Health’s CASB and DLP programs- Developed team members through tailored coaching plans- Recruited at universities through presentations to cybersecurity clubs- Led the company-wide steering committee for Women in Technology- Served on the steering committees of the Executive Diversity & Inclusion Workstream and RISE, a program for identifying high-potential junior talent

Dublin, Oh, Us

OutcomesMTM has the mission of eradicating drug therapy problems from the world. The Connect Platform enables pharmacists to deliver Medication Therapy Management services to patients, improving patient care and controlling costs.Responsibilities:- Oversaw development and delivery of multiple simultaneous roadmap features- Managed capacity utilization among product enhancements, support, technical debt, and unplanned work- Collected statistics on platform usage to justify business cases, prove ROI, and inform future development- Facilitated team discovery around upcoming feature candidates and created estimates for roadmap planning and resource allocation- Communicated with the business, internal stakeholders, and external customers on expectations and team progress- Hired, grew, and retained talent via performance management and individualized career coaching- Troubleshooted production issues- Managed production deployment processes and communication- Performed root cause analysis and create post-mortem documentation following severe production or process impactsAchievements:- Managed deployment of new analytics infrastructure for the Connect Platform- Transformed a team with significant morale challenges into a high-performing, sought-after team- Championed quality and risk mitigation efforts like phased deployments and warranty periods on large new features- Established new laptop standards for Fuse to streamline request and approval processes- Presented at Cardinal Health's Iteration 0 Conference Additionally, I served on the steering committees of Women in Technology (WIT) and RISE, Cardinal's talent development program.

Manager Responsibilities- Strategy: Team goal setting and tracking, process development- Project Planning/Execution: Develop and coordinate estimates for roadmap planning and resource allocation, assist in architectural design, review and communicate development commitments to the business, approve project timelines/changes- Personnel: Hire and retain talent, track performance, facilitate employee growth, provide coaching opportunities, pursue corrective action when necessary, resource allocation- Miscellaneous: Handle customer escalations and special projects from senior leadershipTeam Lead Responsibilities- Led development of major releases, maintenance releases, and patches- Managed communications between product management, development, QA, operations, and other stakeholders- Reorganized development teams to meet business needs- Coordinated releases to production- Trained and mentored new and junior-level developers and testers- Interviewed prospective candidates for full-time and contractor positions- Led iteration planning meetings, retrospectives, and daily standupsSoftware Developer Responsibilities- Developed and tested new features to enhance the company's financial solutions product line- Engineered a comprehensive training environment for the sales and training teams- Analyzed and fixed emergency production issues- Continuously refactored and tested existing code to ensure correctness and maintainabilitySpecial Projects- Implemented skills matrices across the development organization - Organized two company-wide hackathons for employees to pursue new tools and technologies- Served as the co-chair of the company-wide Employee Opinion Survey Committee. Analyzed the results of the Employee Opinion Survey, proposed new programs and initiatives to senior leadership, and presented the annual survey results to the entire company at town hall meetings.

New York, Ny, Us

- Managed a network installation project in Corte Madera, CA- Analyzed several current project management processes, proposed changes to senior-level management, and implemented solutions to maximize efficiency

Columbus, Ohio, Us

• Graded students' weekly lab assignments• Hosted office hours to answer questions and assist struggling students in learning the Java programming language

New York, Ny, Us

• Automated the generation of storage capacity reports using Java, Regular Expressions, JDBC, and Visual Basic• Developed a new reporting framework in Java and Visual Basic that alerts the Capacity Management Team of unexpected surges in storage utilization or potential storage frame reporting errors

Columbus, Ohio, Us

• Developed and revised HTML and PHP code for the new intranet system and project management database• Created security hierarchy for the new project management database• Began expansion of company E-Request system using Visual Basic forms • Troubleshot network, hardware, driver, and other software issues• Serviced company laptops and desktop computers• Revised company pen-weights for AutoCAD to be in compliance with Revit• Edited floor plans in AutoCAD and Revit